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Post by Chris [Supercell] on Apr 28, 2022 12:02:17 GMT
Hello ! I would like to use this thread to provide you with the latest informations. - Banana tree bug -> Has been fixed with the maintenance this morning.
- Valley bug -> The team has found the bugs and also a fix. This fix is in the final testing phase
- Farmpass -> The farmpass bug was fixed in the maintenance yesterday. -> Some of you got 600 windmills or you did not get the 600 FP points. Again, the team has found all the sources of these errors and also a solution. This fix is also in the final testing phase.
- Maggie -> All bugs found, possible compensation in final phase.
Important!!!
-Please do not contact our support about the known issues. They can not help you & they will close the ticket.
-Please do not try any solutions on your own (for example, buy the farm pass again or buy your Maggie designs directly again)
Thank you all for your time! ~Chris |
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donkeyfan
Happy Member
Glad to be here. ❤️🧡
Posts: 3,475
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Post by donkeyfan on Apr 28, 2022 12:20:46 GMT
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Post by BostonGirl on Apr 28, 2022 12:45:58 GMT
Chris [Supercell] HELPS NOT ALL REGISTERING Hi Chris. Not sure if this is known…I used one of my baby farms to click on several helps on my main farm but only the first EIGHT would register. With all the others, the bushes would “phase” as if helped, then immediately revert to needing help. Interestingly, I had resorted to getting my little farm to help because a friend had helped only 8 of the helps and I thought they had missed the others and I needed the bushes to regenerate. I now wonder if they too were unable to successfully tap all the bushes.
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Post by Cowslips on Apr 28, 2022 13:01:17 GMT
Chris [Supercell] HELPS NOT ALL REGISTERING Hi Chris. Not sure if this is known…I used one of my baby farms to click on several helps on my main farm but only the first EIGHT would register. With all the others, the bushes would “phase” as if helped, then immediately revert to needing help. Interestingly, I had resorted to getting my little farm to help because a friend had helped only 8 of the helps and I thought they had missed the others and I needed the bushes to regenerate. I now wonder if they too were unable to successfully tap all the bushes. That's odd, BostonGirl. I've just used a baby farm to revive 12 apple trees, and it worked correctly. I then repeated the exercise with 12 nectar bushes (using the same baby farm), again successfully. I'm on Android, using a Samsung Galaxy S5e. It might be helpful to share your operating system and device details. |
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Post by Vombatti on Apr 28, 2022 13:08:05 GMT
Thank you for the info  |
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Post by BostonGirl on Apr 28, 2022 13:08:05 GMT
Good point.
iPad Air 2
iPadOS 15.4.1
I should say that it’s only my main farm that’s been affected by the bugs. My other three are fine and since the update I’ve been using the same device to switch between them.
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Post by Butterfly 🦋 on Apr 28, 2022 13:32:08 GMT
Thank you for the update 😀
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Post by Nunovsky on Apr 28, 2022 17:54:10 GMT
Tyvm Chris for that updated info.
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Post by Frog on Apr 28, 2022 19:08:45 GMT
The content of the first post of this thread is now visible directly from our Dashboard. When Chris updates the status, you can see it right away without the need to find the thread again. |
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Post by 🌼GymGirl🌺 on Apr 28, 2022 21:23:58 GMT
Thanks for all that Chris and Frog 😊
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Post by anniebel884 on Apr 28, 2022 23:46:34 GMT
By Maggie, do you mean loosing the house, truck & stall style?
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donkeyfan
Happy Member
Glad to be here. ❤️🧡
Posts: 3,475
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Post by donkeyfan on Apr 29, 2022 8:00:08 GMT
By Maggie, do you mean loosing the house, truck & stall style? Looks like that. If compensation will be given the design is most likely on the fritz.  |
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Post by KittyMissLisa on Apr 30, 2022 2:15:19 GMT
 Thank you Chris for the info.
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Post by Nunovsky on May 2, 2022 11:19:07 GMT
Still nothing... Monday afternoon here.
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donkeyfan
Happy Member
Glad to be here. ❤️🧡
Posts: 3,475
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Post by donkeyfan on May 2, 2022 11:34:43 GMT
Still nothing... Monday afternoon here. Same here. Nothing changed. Farm still on the fritz.   |
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Post by anniebel884 on May 2, 2022 11:35:13 GMT
On facebook it said the maintenance was fixing the Maggie issue, but nothing has changed for me.
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donkeyfan
Happy Member
Glad to be here. ❤️🧡
Posts: 3,475
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Post by donkeyfan on May 2, 2022 11:40:46 GMT
On facebook it said the maintenance was fixing the Maggie issue, but nothing has changed for me. It was related to the prizes of Maggies offer in the book, not the design. Same here, still the update mess. |
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Post by lizdiz on May 2, 2022 11:48:30 GMT
Chris [Supercell] HELPS NOT ALL REGISTERING Hi Chris. Not sure if this is known…I used one of my baby farms to click on several helps on my main farm but only the first EIGHT would register. With all the others, the bushes would “phase” as if helped, then immediately revert to needing help. Interestingly, I had resorted to getting my little farm to help because a friend had helped only 8 of the helps and I thought they had missed the others and I needed the bushes to regenerate. I now wonder if they too were unable to successfully tap all the bushes. That's odd, BostonGirl. I've just used a baby farm to revive 12 apple trees, and it worked correctly. I then repeated the exercise with 12 nectar bushes (using the same baby farm), again successfully. I'm on Android, using a Samsung Galaxy S5e. It might be helpful to share your operating system and device details. I’ve had an intermittent similar problem with townies for a couple of years. |
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Post by Chris [Supercell] on May 2, 2022 11:50:34 GMT
Hello !
I can understand that you probably feel that everything takes an awfully long time. But we have to make sure that all solutions from the system side really only touch the affected parts of the Game and not something else like it happend with the 600 windmills.We all certainly don't want any new issues added to the list.
That is why it takes some additional time. Sorry for the trouble we are all in this together.
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Post by Nunovsky on May 2, 2022 18:03:36 GMT
Hello ! I can understand that you probably feel that everything takes an awfully long time. But we have to make sure that all solutions from the system side really only touch the affected parts of the Game and not something else like it happend with the 600 windmills.We all certainly don't want any new issues added to the list. That is why it takes some additional time. Sorry for the trouble we are all in this together. it seems there was an update this morning which for many - such as myself - solved nothing, can you confirm the update, it's effectiveness and also when do team hayday expects to launch a solution for the many issues still unresolved. Tks in advance. |
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lynnk2021
Knowledge Seeker & Sharer
In the 4th experiment inside The Matrix.
Posts: 1,368 
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Post by lynnk2021 on May 2, 2022 18:32:09 GMT
Hello ! I can understand that you probably feel that everything takes an awfully long time. But we have to make sure that all solutions from the system side really only touch the affected parts of the Game and not something else like it happend with the 600 windmills.We all certainly don't want any new issues added to the list. That is why it takes some additional time. Sorry for the trouble we are all in this together. it seems there was an update this morning which for many - such as myself - solved nothing, can you confirm the update, it's effectiveness and also when do team hayday expects to launch a solution for the many issues still unresolved. Tks in advance. Per tweet published by Hay Day Twitter about 8 hours ago, the maintenance update fixed the following issues. ・the issue with Maggie's Collection Book ・the Amazon store issue ・Getting Maggie ready for a new event! To those who experienced issues with Maggie's Collection Book and Amazon store, did the maintenance update fix the bugs? Thank you. BTW, I checked the in game credits and the current version is v1.54.871 for Android. |
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BauldersGate
Pet Costume Designer Extraordinaire
Posts: 1,415
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Post by BauldersGate on May 2, 2022 18:46:40 GMT
I have not gotten my personalised house, truck and rss back.
In another post I screenshotted how Maggie was offering things I'd already bought without the normal discount
Then later it changed to be the correct discount
So possibly fixed something
But my designs are not back
Are we just meant to re-buy?? I'm sick of looking at the plain versions
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Post by ducktown2021 on May 2, 2022 19:58:53 GMT
And it is still not possible to buy the farmpass as mentioned in different topics, also meaning thus that when you buy the pass later when it’s possible again you already missed a couple of days the benefits you would have. For instance the extra spin on the wheel.
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Post by KittyMissLisa on May 2, 2022 21:15:48 GMT
I still haven’t got my personalized house, truck, and rss back either.
Maggie is not offering any of the designs I had before the glitch.
To get back what I had will cost me quite a bit
of my green tickets and also some coins. I am tempted to re-buy back my designs
just to get the look back to my farm. Hopefully we hear word from
Chris at Supercell on what to do.
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Post by Nunovsky on May 3, 2022 7:37:48 GMT
Hello ! I can understand that you probably feel that everything takes an awfully long time. But we have to make sure that all solutions from the system side really only touch the affected parts of the Game and not something else like it happend with the 600 windmills.We all certainly don't want any new issues added to the list. That is why it takes some additional time. Sorry for the trouble we are all in this together. it seems there was an update this morning which for many - such as myself - solved nothing, can you confirm the update, it's effectiveness and also when do team hayday expects to launch a solution for the many issues still unresolved. Tks in advance. So much for the feedback chris |
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rcx2
New Member
Posts: 8
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Post by rcx2 on May 3, 2022 9:24:23 GMT
I haven’t had a maintenance update and things have not changed back to what I had got Maggie to build!
The styles are available in the book but only the ones that use coins are at 75% discount. In order to get back to where Maggie had customised my farmhouse, truck and rss will cost me:
68 green vouchers
12 blue vouchers
1 purple voucher
156,250 coins
Having been travelling around my neighbourhood it seems I’m the only one affected by this
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Post by Cowslips on May 3, 2022 9:42:52 GMT
chris it seems there was an update this morning which for many - such as myself - solved nothing, can you confirm the update, it's effectiveness and also when do team hayday expects to launch a solution for the many issues still unresolved. Tks in advance. So much for the feedback chris In fairness to Chris, he was last on this forum 21 hours ago - less than a day. As a Community Manager he has numerous responsibilities, and covers many platforms. We are very lucky to have him as a part of our unofficial forum and I, for one, am very grateful for the information and support he provides us with. I'm sure he will see your posts soon. |
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Post by MommySnooks 🐯 on May 3, 2022 11:39:06 GMT
This question is for anyone, because I don’t often buy from Maggie.
I have a 75% off her current offering. A couple of them cost a fairly small amount of vouchers. I got those. There’s also the “bridge” porch(?) that goes with the house, which I haven’t purchased because it’s asking for 125,000 coins. Does that reflect 75% off—like, is it normally 500,000 coins for one part of a house?
Something else cost *close to* 60,000 coins—not sure r now—and I parted with those (in spite of having to save up a million for a machine) to see if it would deduct 60,000-ish, or 15,000. The full 60,000 was deducted from my total. So it would normally be 240,000?
So is this a glitch that *says* 75% off but isn’t, or are these things normally that high?
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Post by Vombatti on May 3, 2022 13:08:36 GMT
Hello ! I would like to use this thread to provide you with the latest informations. - Banana tree bug -> Has been fixed with the maintenance this morning.
- Valley bug -> The team has found the bugs and also a fix. This fix is in the final testing phase
- Farmpass -> The farmpass bug was fixed in the maintenance yesterday. -> Some of you got 600 windmills or you did not get the 600 FP points. Again, the team has found all the sources of these errors and also a solution. This fix is also in the final testing phase.
- Maggie -> All bugs found, possible compensation in final phase.
Important!!!
-Please do not contact our support about the known issues. They can not help you & they will close the ticket.
-Please do not try any solutions on your own (for example, buy the farm pass again or buy your Maggie designs directly again)
Thank you all for your time! ~Chris Will Valley bug compensated/fixed before the next valley starts ? |
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Post by lizdiz on May 3, 2022 14:02:51 GMT
I just had a very busy Albert dropping off lots of parcels with compensation for Missing Maggie Stuff. Because you need to collect the first one before he brings the next I suggest you collect them when you see them.
So far he had dropped off coins, diamonds & vouchers of several colours. It’s taking a while because each item, house, RSS & truck is done individually & each colour voucher is done individually.
THANK YOU HAY DAY - this must have taken a lot of effort to program.
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![Chris [Supercell] Avatar](http://storage.proboards.com/7220116/avatar/tBdWjuUpkSOzWswhleTg.png)
Thank you Chris for the info. 
