Deleted
Deleted Member
Posts: 0
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Post by Deleted on May 5, 2022 21:52:42 GMT
Please could you clarify does that mean; A) There will be a Maggie event that literally gives us back our lost designs no charge B) There will be an event where we can gain vouchers or coins to buy back our own designs Because• If its A I will wait, safe in the knowledge I can have my designs back without fuss come Monday • If its B I will buy back now and not have to spend another weekend with blank designs only to have an event help me get vouchers/coins when I already have enough to do it now before Maggie dissappears tomorrow morning More Information about the Event on Thursday from our Content Creators and on Friday on our social Media Channels i or Ice will share the Infos here too. It's still Thursday and I was curious, so I just found some info watching a "content creator" youtube channel. According to him all Maggie offers would only cost 100 coins on Monday. |
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Post by MacCoinnich on May 5, 2022 22:21:10 GMT
I should have checked here before opening Alfred’s deliveries, now I’m stuck with too many tokens. I’m not sure SC thought this one through... usually packages are of items that have no limit, right? From now on I’ll do a check before opening something to see if SC has screwed up.
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Post by lizdiz on May 6, 2022 10:13:00 GMT
I should have checked here before opening Alfred’s deliveries, now I’m stuck with too many tokens. I’m not sure SC thought this one through... usually packages are of items that have no limit, right? From now on I’ll do a check before opening something to see if SC has screwed up. I did the same thing, now I can’t do the valley until I spend tokens which I can’t do until the store opens. I can use spins to get fuel but won’t be able to get daily achievements. |
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Post by Chris [Supercell] on May 6, 2022 10:40:53 GMT
Hello Guys !
So for Maggie. If you were affected by the problem, your design was reset to the default and Alfred compensated you for this. Your designs are still in the Collections book so you can rebuild it if you want.
In addition to that the Maggie Event on Monday is for everyone. So you can get these previous more expensive Design items for only 100 coins. Our Content Creators could share the information early. The offical Post goes live at 12pm UTC on social .
Thanks!
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Post by Mom’sCar on May 6, 2022 15:08:29 GMT
I should have checked here before opening Alfred’s deliveries, now I’m stuck with too many tokens. I’m not sure SC thought this one through... usually packages are of items that have no limit, right? From now on I’ll do a check before opening something to see if SC has screwed up. One of my baby farm’s hood mates is in the same dilemma. Maybe an “Accept this gift now” “yes” or “no”, would help. |
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deecf
New Member
Posts: 7
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Post by deecf on May 6, 2022 17:52:03 GMT
Hello Guys ! So for Maggie. If you were affected by the problem, your design was reset to the default and Alfred compensated you for this. Your designs are still in the Collections book so you can rebuild it if you want. In addition to that the Maggie Event on Monday is for everyone. So you can get these previous more expensive Design items for only 100 coins. Our Content Creators could share the information early. The offical Post goes live at 12pm UTC on social . Thanks! Chris, I've NOT been compensated for ANYTHING - Maggie issue, farmpass issue etc..I got 10 diamonds at the reboot.. NOTHING ELSE. What should I do? It will cost SOO much to get my truck and house back! |
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Post by MacCoinnich on May 7, 2022 11:55:01 GMT
Well that was a fun day in the valley...
Daily Quests were to visit a Diner, and collect different amounts of each of the three tokens. Diner, easily done... tokens, not so much due to being full (I'm guessing collecting tokens from Alfred's deliveries isn't considered to be collecting tokens). Then I sat there with three sanctuary animals (picked up during trip to Diner) but unable to go to a sanctuary thanks to Alfred's tokens. Why can't the valley shop open earlier?
Looking on the bright side of things, I did save fuel.
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Post by BostonGirl on May 8, 2022 12:07:47 GMT
Hello Guys ! So for Maggie. If you were affected by the problem, your design was reset to the default and Alfred compensated you for this. Your designs are still in the Collections book so you can rebuild it if you want. In addition to that the Maggie Event on Monday is for everyone. So you can get these previous more expensive Design items for only 100 coins. Our Content Creators could share the information early. The offical Post goes live at 12pm UTC on social . Thanks! sigh…this SOUNDS good but unless Maggie’s defaults are overridden I don’t see how much help this is as regards real restitution. 1. We can only buy one design of each feature from Maggie and then that feature goes grey to prevent us from buying all the designs at one go. 2. We can only buy what Maggie offers. I suppose we should hope and pray she brings things we don’t already have and that we want. 3. We can refresh Maggie’s offers - using diamonds - and I suppose hope and pray we get things we don’t already have and that we want. I get that SC is trying but the tries have a feel of a bit of stinginess. “Let’s try to give them back but if giving them back means giving them more than they had, it’s better that we give them less.” There is real value in surprising people and giving them more grace than they expect. And it is grace, I know. Supercell could say “our terms and conditions anticipate these issues and you have to live with it.” I acknowledge that. But if you do decide to exercise grace, stingy grace is almost as bad as nothing. I hope gaming companies, not just Supercell, learn that. |
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rcx2
New Member
Posts: 8
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Post by rcx2 on May 9, 2022 8:22:39 GMT
Really, really dissatisfied and disappointed with this all the designs available for 100 coins are NONE of those I’ve lost.
Not going to bother with Maggie any more and use the tickets and coins for more useful things.
Even with 75% off I still have to spend
126,500 coins
122 green tickets
12 blue tickets
1 purple ticket
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Post by gormor on May 9, 2022 9:39:50 GMT
The option to refresh with diamonds, what Maggie is offering is not working. If we want to take advantage of the Maggie Event, are we expected to just chose what is there! Plus, to get back my original designs from the book is going to cost me more than was given as compensation!!
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rcx2
New Member
Posts: 8
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Post by rcx2 on May 9, 2022 10:02:51 GMT
In compensation the packages from Alfred contained
56,000 coins - 44%
8 green vouchers - 6.5%
3 blue vouchers - 25%
1 purple voucher - 100%
1 gold voucher - Didn’t need gold voucher!
So in total I only got 43.8% of what I need to get my Maggie designs back.
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BauldersGate
Pet Costume Designer Extraordinaire
Posts: 1,384
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Post by BauldersGate on May 10, 2022 8:08:31 GMT
Frankly it's a shambles. The 9 designs I was offered at discount, pointless as I only wanted my own previous ones;    The book still shows the normal 75% discount cost to replace what I've lost Which as everyone including me has already pointed out costs more than we were "compensated" The rectifying of this mistake and the handling of customer care during the ongoing problem solving has been an absolute shambles. I bought back my designs last Wednesday after failing to get a straight answer. I'm glad I did as going a further weekend with the plain only to be greeted with this terrible "offer" Monday would not have been a healing balm but rather salt in the wound. Supercell is a million dollar company yet they couldn't just make all designs free for a day? |
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rcx2
New Member
Posts: 8
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Post by rcx2 on May 11, 2022 7:17:29 GMT
Leave the designs as “plain” as a protest.
If you don’t spend the coins and vouchers on Maggie hopefully she’ll get the point and maybe go away as they’ll be no point to her.
Although I’m not sure the “Content Creators” would be happy about it
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Post by Vombatti on May 13, 2022 13:11:57 GMT
Per tweet published by Hay Day Twitter about 10 hours ago, "...Please open the new Valley, Alfred will be on his way tomorrow (8 am UTC) to deliver 1750 of all tokens as an compensation for the last Valley Season." Is there time limit how long you got to collect Tokens ? |
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Post by Cowslips on May 13, 2022 13:41:18 GMT
Per tweet published by Hay Day Twitter about 10 hours ago, "...Please open the new Valley, Alfred will be on his way tomorrow (8 am UTC) to deliver 1750 of all tokens as an compensation for the last Valley Season." Is there time limit how long you got to collect Tokens ? I've just collected the first parcel from Alfred. I'd left it sitting on my farmhouse doorstep because others had mentioned it filled up their wallet and they were stuck because the valley shop wasn't open, and they could not spend the tokens. I made the mistake of not checking the state of my shop before opening the parcel. It contained 1750 blue tokens, which gave the notification that my wallet was full. When I opened the shop it showed a total of 6000 tokens. I believe that a considerable quantity of the Alfred ones were wasted. Alfred has already delivered another parcel, so I've certainly not hit a time limit yet. I'll be more careful about opening that one. |
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donkeyfan
Happy Member
Glad to be here. ❤️🧡
Posts: 3,472
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Post by donkeyfan on May 13, 2022 15:48:19 GMT
@all and Cowslips especially ... I can confess your experiences. Not personally, as I'm not affected but same happened to many members in the German HayDay forum. Most of them used previously the time for collecting tokens since they weren't aware that Alfreds gift would blow up their limit of 6.000 max.  As a result they could not continue to play the valley any more as they had no opportunity to spend the tokens for a desired item, the shop wasn't "prepaired" for this. Additional they experienced crashes by trying to serve the valley although the limit was hit. Players were stuck in the valley and had to wait until they could buy something from the shop. To solve the "stuck" problem they were forced sometimes to buy unwanted things in order to gain some space for new tokens. A very uncomfortable situation, I feel with the affected user. Same thing happened here as well. IMHO there is no easy solution. The valley will remain difficult until it's finished. This takes some time, at least two weeks with struggling due to this matter. I really hope the mess is over until next month.  |
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