Problem with contacting support

Did you try contacting outside of game? That's what I did but alas still not resolved. They want me to message from inside game again. So that's what I did. 5 messages not sure it's worth the time and effort for pencil fences that went missing. But I am not ready to give up. We are playing a game but it's frustrating when stuff happens and there is no way to have it fixed. I feel your pain.

I paid for Farm Pass on Feb 1 and I still don't have it. I go through this every month. I, too, am stuck in a loop with messaging Super Cell. Google Play has refused a refund because I was supposed to ask for it before forty-eight hours. Now I am out my money and no pass.

so now that we have Chris and Ice visiting our forum, maybe they can point us into the right direction on how to contact support without being stuck in the automated loop? please?

You're absolutely right, Lynn; Nick is the Community Manager for Everdale now.

We are extremely lucky to have two Hay Day Community Managers on our forum - Chris and Ice.  Please be aware, though, that Community Managers do not have a Support remit, so are unlikely to get involved with that sticky issue.

My own perspective is that Hay Day is still my go-to game, even after all these years of playing.  Support is not brilliant, but I can accept that.   I'm aware of how many messages used to be received by Support, with many of them being inappropriate, with things such as suggesting ideas for game play, asking for diamonds, complaining about being kicked from a hood, etc.  It's not surprising that automatic responses came along.

I'd rather have a game that (usually) works well and that I enjoy immensely than one with superb support but little else going for it.

Just my viewpoint, of course.

First of all, I can't recall the last time I used "remit" in a sentence so I don't understand its usage for Community Managers.  Thank goodness Merriam-Webster Dictionary online provided the following definition which clarified my understanding of "remit".

www.merriam-webster.com/dictionary/remit


Please pardon my digression as I express outrage at the above sample sentence.  What the hell!?  BBC isn't producing and broadcasting historically informed performances of Shakespeare?  If not BBC, whose remit will it be?  Perhaps the Royal Shakespeare Company may partner with Netflix to film its performances for posterity.

I've taken a moment to go into my meditation zone and calm myself so this post will get back on track before I read about BBC shirking its duties. As I understand it from Cowslips' post about Supercell Community Manager (CM) Chris and Ice who "do not have a Support remit", Player Support isn't their area of responsibility.  Please correct me if I'm wrong. Thank you.

Clash of Clans CM Darian Vorlick, in an insightful post published on January 26, 2021 to the now defunct Supercell forums, shared the vast responsibilities of a Supercell Community Manager. I'm reposting his entire post because I don't want to quote him out of context. I'll also include the link even though we can't access it.  The reason is if I'm quoting something from a book which I know is out of print and may be unavailable in libraries, I still need to cite the title, the author, the publisher, and the publication date.  I regret I didn't have the knowledge to use Wayback Machine to archive his post prior to the forums' closure.

forum.supercell.com/showthread.php/1943947-Upcoming-AMA-on-Reddit?p=12749392&viewfull=1#post12749392

The above post changed my perception of Supercell CMs in that they do a lot behind the scenes to help their game teams succeed so they have little time left to interact with players publicly or privately.  That Darian and Nick were so active in the Supercell forums is a testament to their time management skills and they set a very high and seemingly impossible standard for other CMs.



Supercell Automated Support (SAS) may deter the above questions, but it also deterred frustrated players from finding resolutions to bugs such as why certain devices experienced chronic restarts or crashes. I stopped using SAS because it's so aggravating, asinine, and atrocious that triggered me in a bad way when I get taken for a ride from which I can't exit.  TBH, I see SAS as an entity which doesn't enhance my enjoyment of the game and has become a detriment.

It seems to me the game teams' recipe for success is to focus on new content and address bugs with the next update.  It has been working well so far so good for Supercell but bad for players like me, IMO.

Hi Chris [Supercell]

THX for your contribution. As you may have noticed, our members are not very fond of the present support, if you can even call it that.

As for me I must confess that the support has become very bad, no comparison to previous times. In those days you're able to choose a subject according to your problem, and in the most cases you "spoke" with a real human being.

Actually you are supposed to circle around not applicable subjects, forced to see them again and again, but they doesn't apply to your trouble. Sometimes I'm thinking this kind of difficult support is deliberately to avoid inconvenient requests.

I beg for pardon if I'm wrong at this matter but my experience and those from other members in this forum confirm this impression. So I hope that I have never an issue which needs help from an unwillingly support.