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Post by ducktown2021 on Jun 30, 2021 11:57:46 GMT
For my fuelpoints I need to catch 4 fish. The points don’t add up. I tried to contact support ingame. But I got an automatic generated response from Greg. I used to get a real person responding to me. What changed?
Up till now I had good experiences with support.
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Post by llaaadyel on Jun 30, 2021 13:48:26 GMT
I’ve heard a lot of people saying that in game support is pretty much useless at this point. People have been unhappy with it for a long time.
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lynnk2021
Knowledge Seeker & Sharer
In the 4th experiment inside The Matrix.
Posts: 1,360 
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Post by lynnk2021 on Jul 2, 2021 7:41:04 GMT
For my fuelpoints I need to catch 4 fish. The points don’t add up. I tried to contact support ingame. But I got an automatic generated response from Greg. I used to get a real person responding to me. What changed? Up till now I had good experiences with support. I'm speculating the following. A few years ago, Supercell started transitioning its player base from live agents to automated support. I interacted with Sparky the Support Bot in Clash Royale and Clash of Clans. Then I was relegated to a Support Bot when I contacted Player Support about an issue with Hay Day. The last resort for a live agent is to use the Contact Form at the Supercell Support websidte. But eventually, all players will be assigned to Automated Support, sadly.
Again, the above is my speculation.
==Lynn==
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Post by Fifio ☃️ on Jul 2, 2021 7:54:55 GMT
For my fuelpoints I need to catch 4 fish. The points don’t add up. I tried to contact support ingame. But I got an automatic generated response from Greg. I used to get a real person responding to me. What changed? Up till now I had good experiences with support. But eventually, all players will be assigned to Automated Support, sadly.
Again, the above is my speculation.
==Lynn==
this is just sad news  |
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Post by Lily77 on Jul 2, 2021 10:01:33 GMT
I always reach to a real agent via the ingame support ("help and support" = "contact us" = "message us"). Sometimes I get immediate reply from a real agent, sometimes I need to wait longer & no real agent is available in the evenings.
Just speculating: perhaps, whether a player can communicate wit a real agent or a chat robot depends on the region of the player (e.g., more available agents in country X due to various reasons, such as summer time, less players contact the support).
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Post by ducktown2021 on Jul 2, 2021 10:36:07 GMT
I used to be in the same situation. Never had the automated response, always a real person. That’s up to now.
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Post by 🌼GymGirl🌺 on Jul 2, 2021 10:39:20 GMT
I have not contacted support for a while but I have had both a real person and the automated response. The automated one idoes definitely not provide any support. It is a dreadful system. The real ones are generally helpful and the problem can usually be resolved although I can think of one time where it was not.
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Post by Lily77 on Jul 2, 2021 14:18:09 GMT
I used to be in the same situation. Never had the automated response, always a real person. That’s up to now. Hi, sorry for the unclarity: I had to contact them yesterday & today for the farm pass issues & annoying constant connection problem that has led to me losing some materials during the trading. And I got to reach to real agents. I follow the same drill: contact & message to them ingame. As said, (speculating) perhaps, currently the summer time & the region are some factors that affect if we get to a real agent or a chat robot. Hope you can get to real agent soon when you have a problem. |
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Post by PedrosPlotThickens on Jul 10, 2021 16:09:07 GMT
The closure of the official forum, robot support, etc. is just saying that SC just dont want to communicate with customers anymore ... as long as they keep buying diamonds.
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