donkeyfan
Happy Member
Glad to be here. ❤️🧡
Posts: 3,473
|
Post by donkeyfan on Jun 19, 2023 13:33:33 GMT
Dear farmer,
I just read disturbing news from the event. Many players complained that their score is gone. They contacted support but of course no answer until now.
Does someone know about this issue? And more important...is SC aware about this?
|
|
|
|
Post by Hummel on Jun 19, 2023 13:47:48 GMT
Dear farmer, I just read disturbing news from the event. Many players complained that their score is gone. They contacted support but of course no answer until now. Does someone know about this issue? And more important...is SC aware about this? One of my hoodies just told me that she has a whole new set of birthday tasks but still has the decos from the original event. |
|
donkeyfan
Happy Member
Glad to be here. ❤️🧡
Posts: 3,473
|
Post by donkeyfan on Jun 19, 2023 14:00:00 GMT
Hummel Thanks for your answer. The issues I heard from were serious. Every reward gone, score at 0 and they have to begin from scratch if they want their deco back. Unless SC find a way.
|
|
|
|
Post by BostonGirl on Jun 19, 2023 19:20:35 GMT
My game isn’t connecting. I was on earlier today but every attempt for the past several minutes has it hanging. I came here to see if anyone else was experiencing it. Perhaps connected to the issue?🤔
EDIT: deleted the app and reinstalled after I realised it was opening on my phone but not the tablet. Problem solved for now.
|
|
|
|
Post by Hummel on Jun 20, 2023 0:23:20 GMT
According to Ricky Burnett Hayday are aware of the problem with the carnival event and are urging players to report to them.
|
|
lynnk2021
Knowledge Seeker & Sharer
In the 4th experiment inside The Matrix.
Posts: 1,360 
|
Post by lynnk2021 on Jun 20, 2023 1:38:18 GMT
Hummel Thanks for your answer. The issues I heard from were serious. Every reward gone, score at 0 and they have to begin from scratch if they want their deco back. Unless SC find a way. Wow. Except for the Ernest and Rose boosters, I claimed a reward every time it was available. My decorations are still in the storage. To those who lost rewards, I hope Player Support will help you recover them. Good luck and please keep us updated. |
|
|
|
Post by Tahoe 🐾 on Jun 20, 2023 6:34:54 GMT
Just received word in game that servers are going into maintenance. Hoping it's to fix this issue for all affected 🤞- no twitter info yet.
Edit- maintenance complete- no info yet...
|
|
donkeyfan
Happy Member
Glad to be here. ❤️🧡
Posts: 3,473
|
Post by donkeyfan on Jun 20, 2023 7:08:25 GMT
Ah, I forgot to name the sources for the bug. It was both, German HayDay forum and HayDay on Reddit. Just read that there is a maintenance ongoing respectively was and afterwards everything should be fine for the affected players. 👍
|
|
|
|
Post by Tahoe 🐾 on Jun 20, 2023 10:18:31 GMT
I was hoping to include the result of the maintenace in the news (if it pertained to the issue in this thread), but have yet to see any "official" information (either on Twitter or on the German HD forum) as of the time of this posting. I'm hoping the issue has been resolved.
|
|
|
|
Post by blackbrit on Jun 20, 2023 19:37:20 GMT
On my baby farm I still have all the carnival event rewards. I also still have the option to do the whole event again there!
|
|
cel
New Member
Posts: 1
|
Post by cel on Jun 20, 2023 20:25:54 GMT
My birthday event is gone from my farm. I still have the deco I had earned before the glitch. event still gone. I text support. They asked for a screenshot of my game. I sent it. Then they asked for a screenshot of my points before the mess up and of the birthday event road. I responded that this was too much. I don't know exactly the points I had and I don't know what a birthday road is. They replied asking for the birthday road once again. So, this is a mess.
|
|
|
|
Post by Tahoe 🐾 on Jun 21, 2023 1:15:54 GMT
My birthday event is gone from my farm. I still have the deco I had earned before the glitch. event still gone. I text support. They asked for a screenshot of my game. I sent it. Then they asked for a screenshot of my points before the mess up and of the birthday event road. I responded that this was too much. I don't know exactly the points I had and I don't know what a birthday road is. They replied asking for the birthday road once again. So, this is a mess. I think the "birthday road" Support is referring to is this (much like the farm pass road):  However, if you are not able to access the event by seeing one of the reward icons below your voucher icon, you won't be able to see the road or points earned (unless there is another way I'm not aware of).  |
|
