donkeyfan
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Post by donkeyfan on Mar 31, 2023 14:35:11 GMT
Dear farmer,
on every of my farms happened to appear a huge info about a survey regarding HayDay. The purpose should be - as said - to improve the game experience. It should take 10 - 15 minutes. So far so good.
I hesitate to comply with the request as I'm not sure about the Third-Party company involved. (Solsten) What I read about them was not clear. Mostly ranting and remaining mainly somewhat vague. I'm not really into it.
Especially the first question from the survey was irritating. For what purpose do they want to know which other games I'm playing? 😮
I think it's from no concern, that's private. More important for me was that the information of other games has nothing to do with an improvement for the game experience in HayDay.
What do you think? Am I too fussy on that matter?
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Post by MommySnooks 🐯 on Mar 31, 2023 15:10:13 GMT
I saw the survey but it froze and when I logged in again, it was gone. I do want to do it if I can.
I don’t do this for a living, but I’ll offer my perspective. I had an acquaintance at one point, who was a dev for another, smaller game studio and I remember him asking us at a get-together, things like what we liked to do in games, what made us want to spend more/less time playing, things like that, when he was trying to design a game. They wanted to make it so that the most people possible will want to play it as much as possible, so it would hopefully become successful. So that was part of his job, to figure that kind of thing out in putting together the game they were working on. There’s a whole psychology associated with games. I think most of us are aware of that, so I’m probably stating the obvious.
So to me it looks like Supercell has hired a company to analyze what people like/don’t like about the games they play in order to have some more direction for the HD team beyond what SC staff can gather from feedback on social media and forums. Putting it in game allows ALL players, on social media or not, to contribute and be heard if they choose. The feedback is all in one place, rather than trying to piece it together from four or five places. It’s probably a bigger project than SC can do internally without taking away time from working on the game as they already do.
From what I recall as I read through the survey intro, it seems like the sort of thing they gather data about and then share the trends with SC. They won’t get a detailed report that says “MommySnooks plays this and that”. It’d be more like 70% of HD players also play “x” type of game, 30% play “y” type of game, etc. As we get farther into the survey it, might give info that players like “a” and “b”, they don’t like “c” and “d”. Then in designing new features the HD team can try to incorporate more “a and b” and use less “c and d”.
It’s less of a privacy thing in terms of us personally and more of a tool to help them understand their players as a whole, better than they currently do when doing whatever analytics they usually do.
People who have more experience in this and or Ice/Chris might be able to add more of an explanation.
I just need to know if there’s a link to where I can get into it again, and I wonder if there’s a way to save progress if I get interrupted in the 10-15 minutes it takes to do the survey. My wifi has been fussy the last few days for some reason.
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donkeyfan
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Post by donkeyfan on Mar 31, 2023 15:20:17 GMT
Hi MommySnooks 🐯 Thanks for your detailed explanation, I appreciate it very much. I see your point of view and understand what you are willing to do by referring to the acquaintance you made in the past. Please, don't be mad on me as I'm still not convinced to contribute. I also think it would be a good idea if Chris [Supercell] could read this and answer the questions. If I'm correct the survey is only available in English. Was that intended? Not everyone is able to deal with it.
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Post by Vombatti on Mar 31, 2023 15:31:23 GMT
I would take the survey but don't see it anywhere.
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Post by msball on Mar 31, 2023 15:34:09 GMT
I was able to get through the first few questions. None of them had anything to do with gaming preferences. The questions were relating to mental health and emotional control…. I stopped and closed the tab out. I would never ever share that level of personal information with Supercell!!!!!
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Post by MommySnooks 🐯 on Mar 31, 2023 15:37:30 GMT
donkeyfan I would never be mad at you or anyone for choosing to do, or not do a survey, whether that choice is the same as mine or not. 💕
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Post by MommySnooks 🐯 on Mar 31, 2023 15:43:31 GMT
I was able to get through the first few questions. None of them had anything to do with gaming preferences. The questions were relating to mental health and emotional control…. I stopped and closed the tab out. I would never ever share that level of personal information with Supercell!!!!! Now I’m really curious. I know SC does care about people’s mental health in terms of the games. They’ve indicated so, before, in talking about balance between games and the rest of life, encouraging people to take breaks, etc. Even though playing as much as possible is good for them, there is such a thing as too much, and I think SC wants to keep an eye on that. There are things I’m not comfortable sharing, either, but hopefully answering certain questions is optional. Does it let you go on to the next question if you left one blank, or include a choice like “prefer not to answer”? Now I have another reason I wish I had a psychology degree, lol.
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donkeyfan
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Post by donkeyfan on Mar 31, 2023 15:58:29 GMT
donkeyfan I would never be mad at you or anyone for choosing to do, or not do a survey, whether that choice is the same as mine or not. 💕 ❤️ I was able to get through the first few questions. None of them had anything to do with gaming preferences. The questions were relating to mental health and emotional control…. I stopped and closed the tab out. I would never ever share that level of personal information with Supercell!!!!! Now I’m really curious. I know SC does care about people’s mental health in terms of the games. They’ve indicated so, before, in talking about balance between games and the rest of life, encouraging people to take breaks, etc. Even though playing as much as possible is good for them, there is such a thing as too much, and I think SC wants to keep an eye on that. There are things I’m not comfortable sharing, either, but hopefully answering certain questions is optional. Does it let you go on to the next question if you left one blank, or include a choice like “prefer not to answer”? Now I have another reason I wish I had a psychology degree, lol. That's the point I meant before. Even the first question had nothing to do with a game experience related to HayDay. I didn't continued since I expected similar questions which I didn't want to answer. Of course is this a very personal decision. However, as the survey is present - mostly - I'm curious about your opinion. Those might differ, because I remember the thread about the movie tickets. It was emotional and blunt, especially concerning the handling with personal data sharing to 3rd parties. Thx for your contribution so far. 😘
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Post by kanta on Mar 31, 2023 16:44:04 GMT
Using commercial online tools or hiring service providers/agencies for surveys is quite normal. What else would you do? I can assure you, creating surveys with one of the well known online tools is really fun. 🐒 But, you wouldn’t expect a large company to do this themselves, of course they hire an expert.
It’s your choice to participate or not and how much you disclose about yourself. Nobody wants you to feel uncomfortable.
I think most people fill in those surveys either out of curiosity or to help improve services.
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donkeyfan
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Post by donkeyfan on Mar 31, 2023 16:54:05 GMT
kantaAlso thanks to you for your input. Yes, you're right, maybe I'm a little bit too anxious, I don't know. It's only a feeling, I can't explain it.
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abidi
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Post by abidi on Mar 31, 2023 16:56:10 GMT
I was willing to take the survey, but I couldn't get past the first question. I don't play that many other games, so I put in my favorite, fine, and then I tried to put in my second favorite besides HayDay, but it wasn't in their list, so I couldn't. Or the third. So I tried to answer with just the one, but it wouldn't let me go past without putting in three and I didn't have three that are big enough to be on their list. Sigh. So I can't take the survey even if I want to because it's poorly designed. I work in a field where we design surveys all the time, and the fact that there is no 'prefer not to answer' or 'choices not listed' or the option to skip is a poor design. them's my two cents.
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abidi
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Post by abidi on Mar 31, 2023 16:57:33 GMT
kanta Also thanks to you for your input. Yes, you're right, maybe I'm a little bit too anxious, I don't know. It's only a feeling, I can't explain it. And a very valid feeling! Always go with your gut.
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Post by sapphire on Mar 31, 2023 18:04:10 GMT
I did the survey this morning. Had an uneasy feeling after. Was very personal, but you don't have to answer everything. Hay Day is basically a user friendly game. Maybe they do analyze the stress level of players. The world as a whole is frustrated. They could be trying to stay out of the line of causing undue turmoil?? I don't know... I think at the beginning you had a choice of language. Given a code at the end. Supposedly, that is all you are known by if you want to see your results of where you fall in with the players. Nowadays it is hard to trust, my gut kept saying "what?" But hopefully this was a good gesture. Been playing for years. I hope it was the right thing to do.
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Post by sapphire on Mar 31, 2023 18:09:40 GMT
- go with your gut I don't think anyone is overreacting. Also Hay Day may be looking to lowering anxiety. I sure hope so. But no one is comfortable being analyzed. It was hard for me to do. Regrets? Maybe a little...
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donkeyfan
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Post by donkeyfan on Mar 31, 2023 18:25:59 GMT
sapphire I also thank you for your detailed description of the survey. Very interesting since I skipped it. I also appreciate that you spoke frankly about the feelings after finishing the survey. It's difficult to say what is right or not. You never know. Of course I trust SC that they want to ensure that HayDay is comfortable to the players, but only to a certain extend. And it's another thing being asked personal questions about it. Not everyone likes this. Absolutely understandable. Your last sentence pointed out what this is about. I symphatize with your thoughts. 👍
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Post by MommySnooks 🐯 on Mar 31, 2023 18:57:39 GMT
I was willing to take the survey, but I couldn't get past the first question. I don't play that many other games, so I put in my favorite, fine, and then I tried to put in my second favorite besides HayDay, but it wasn't in their list, so I couldn't. Or the third. So I tried to answer with just the one, but it wouldn't let me go past without putting in three and I didn't have three that are big enough to be on their list. Sigh. So I can't take the survey even if I want to because it's poorly designed. I work in a field where we design surveys all the time, and the fact that there is no 'prefer not to answer' or 'choices not listed' or the option to skip is a poor design. them's my two cents. I do hate it when survey creators prearrange certain choices, none of which apply, and then you get stuck (and they miss out on other possibly useful data). Sometimes I’ll just enter something random, to get on to the next points, but then that skews the answers/accuracy of the data they’re trying to get.
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Post by emailkathy on Mar 31, 2023 19:25:36 GMT
I tried the survey... but that 1st question got me too.... I would take words with friends, but not Wordle, Waffle or Squardle. May be because they aren't games that you get from the play store.
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Post by 🌼GymGirl🌺 on Mar 31, 2023 20:57:38 GMT
Dear farmer, on every of my farms happened to appear a huge info about a survey regarding HayDay. The purpose should be - as said - to improve the game experience. It should take 10 - 15 minutes. So far so good. I hesitate to comply with the request as I'm not sure about the Third-Party company involved. (Solsten) What I read about them was not clear. Mostly ranting and remaining mainly somewhat vague. I'm not really into it. Especially the first question from the survey was irritating. For what purpose do they want to know which other games I'm playing? 😮 I think it's from no concern, that's private. More important for me was that the information of other games has nothing to do with an improvement for the game experience in HayDay. What do you think? Am I too fussy on that matter? I will not be doing the survey if it is there when I log in. I think you are right to be hesitant DonkeyFan. I don’t give any more information than I have to.
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Post by Cowslips on Mar 31, 2023 21:22:14 GMT
I've completed the survey. After the various introductory questions, there was then a section to give feedback to Hay Day's Developers. I started typing... It became clear that it was a great opportunity, as there was space for 4000 characters, so I was able to say a lot.
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Post by kanta on Mar 31, 2023 21:41:15 GMT
Really, I tried the survey. First, it loaded very slowly, then the first question about the games had me go back some decades to complete (who needs other games than hay day?), then I answered questions about my character and then the page content wouldn’t load. So I pressed the forward button in the end and suddenly the questions came very fast. Again, slow loading... this survey needs as much patience as progressing in hay day. What I learned: press the forward button. The longest 10 minutes of my life!
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Post by Dibzie on Mar 31, 2023 23:04:27 GMT
I got the invite to do the survey today. I tried, but it was very slow to load and I never got anywhere so I closed it!
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Post by lizdiz on Mar 31, 2023 23:11:19 GMT
I got the invite to do the survey today. I tried, but it was very slow to load and I never got anywhere so I closed it! Same here. I do still have the link on a tab in my browser so I’ll keep trying.
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Post by arzea on Mar 31, 2023 23:28:12 GMT
My baby farm got a survey link (I play on an Android phone). The questionnaire froze arlt the first question, so I quit thr survey.
I switched to my main farm, which I play on an iPad. The survey announcement flashed briefly behind the Hay Day start menu, and then disappeared.
Did not complete eithernsurvey.
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Post by Butterfly 🦋 on Mar 31, 2023 23:43:21 GMT
I had it on my iPad, but it disappeared before I could click it.
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Post by eyelashes on Apr 1, 2023 1:49:22 GMT
I'm glad to see the survey is being discussed. I got through the entire thing, and then didn't agree to the terms, and trashed it. I too had a bad feeling. It was way too personal. Also...since I like puzzle games, I would hate for that to be translated into the idea to incorporate puzzles into Hay Day. I like Hay Day the way it is. I do understand that the idea is to improve the game. Like was said by others, there should have been a way to skip questions.
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Post by MommySnooks 🐯 on Apr 1, 2023 2:03:18 GMT
I wonder whether they can tweak and re-release it to those of us who had trouble, since so many people couldn’t get it to load. My screen kept freezing, too. I thought it was just my device, but from the comments here, apparently not.
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flagon
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Post by flagon on Apr 1, 2023 11:54:23 GMT
Like some others, when I tried to open the survey, it just froze .. not to be seen again.
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Post by blackbrit on Apr 1, 2023 16:56:26 GMT
I am among those for whom the survey didn’t function. I clicked on the link and tried to enter a game other than Hay Day as an answer to the first question. The survey froze, though I tried several iterations of the name. Oh well. From my perspective, poor backend survey design. I was curious about the actual content of the survey, so was interested in what you all had to say about it as you actually got to see it. 😂
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donkeyfan
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Post by donkeyfan on Apr 1, 2023 18:07:46 GMT
Well, I didn't assumed that contribution, I'm a little bit astonished. 👍
Summarized you can say that the hired agency which provided the survey could have done better. Don't get me wrong, I'm not going to judge the survey, I'm only stating facts since obviously many players had trouble to continue respectively to finish the survey properly.
Perhaps it was a temporary server issue while too many players accessed the survey, we don't know. But the problems aren't limited on the members of our forum, in Germany it's the same. Actually a mirror to the statements given in JHD.
So we can't speak from "isolated cases". Perhaps we are getting a new or second survey since the current does not function as intended. I really hope the hired agency Solsten recognizes that there are some things which should be improved.
Of course is the point of view different regarding the content of the survey but if I read something from improvement of game-experience regarding HayDay I expect questions about the subject and no personal questions which have nothing to do with this. It's obviously a thin line to find the right balance.
If everything would be fine there would be no need for discussing this issue. And the great contribution shows that there is indeed need for discussion.
To make it clear:
I appreciate what SC has done so far. I don't agree with everything but they are really trying to keep high standards and implement it in their games. But on the other hand they have to earn money, which is absolutely legitim. Those circumstances are sometimes contradictory. Not easy to find a way through it which pleases everyone.
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lynnk2021
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In the 4th experiment inside The Matrix.
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Post by lynnk2021 on Apr 1, 2023 18:35:50 GMT
I am among those for whom the survey didn’t function. I clicked on the link and tried to enter a game other than Hay Day as an answer to the first question. The survey froze, though I tried several iterations of the name. Oh well. From my perspective, poor backend survey design. I was curious about the actual content of the survey, so was interested in what you all had to say about it as you actually got to see it. 😂 Be thankful you didn't see the complete survey because some questions are wildly inappropriate from the feedback I read on the HD Reddit. Here's a sample, www.reddit.com/r/HayDay/comments/127jsx7/hay_day_survey_today/www.reddit.com/r/HayDay/comments/127m96x/hayday_your_survey_sucks/
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