Duplicate awards on my farm pass...

I have the same “lay out” as Cowslips. 5 marker stakes (5th spot) and “ask for help for town visitors” at 13th spot and 23rd spot. Hoping they’ll change one for a cool decoration.

I have 2 help perks for each Boats (spots 8 & 28), Trucks (spots 11 &19) and Town Visitors (spots 13 & 23).

The most annoying of these perks, imo, is the Truck help. Often times after I have marked something for help from the farm pass, if I try to send another truck the game marks it for help. I try to be quite careful where I tap, and it doesn’t seem to matter. This seems to happen frequently.

Are these all on the paid road?  3 duplicates is horrible!  I would be very upset!  I wonder if the game will actually let us use both?  I do use boat helps in derbies as I call up boat after boat to finish it quickly.  And if I don't have something, I ask for help.

I have not looked that closely obviously as I had not noticed any repeats. I don’t use truck or town helps. I do use boat helps sometimes but three is plenty for me.

Thanks for the info donkeyfan and welcome to the SP community managers.

I am unsure what I will do = if I am supposed to collect the duplicate ones or leave them for a possible update that will fix the glitch (speculation) and replace the duplicates with something worth like deco. I think that having 3 duplicates is a glitch = if not, there is no reason for me to pay for the farm pass anymore as also the amount of XP seems to have dropped significantly.

Anyway, just wrote to SP about the duplicate - if I get an answer, I will update here.

greenleaf I am sorry for getting back late - it really fell out of my mind.

Yes, you are correct that they have never replied. What I asked the SP support if the duplicates are a glitch or not, and if it is, if/when the glitch will be fixed. The replies that I have received are "please select the topic that best applies to your query, in order to get assistance as soon as possible!". The problem is that I have tried to receive an answer by sending this question under all the topics (message us) as well as under 2 other sections (report a bug and share feedback).

So, I am not sure how to interpret. I think they do not want to reply and/or it is not a bug because I have the overall experience of receiving a reply (even a vague one) from the support. For my sake, I will check the next farm pass carefully before I buy. If there are duplicates as this one, I prefer not to pay for it though I really need permits.

Sadly support is now a bot service. The bot seeks certain words and responds to them. Sometimes they are accurate. 99% of the time they are not. And if you write again to their response asking for help with the actual issue, you get a new response saying that there is nothing else they can do and the ticket is closed.

Thank you donkeyfan and greenleaf for the information.

I did not know that the SP support has become almost non-existing with the use of the bots (hadn't played for a long while and my previous experience with the support was really very pleasant). I had another problem a few days ago, namely I bought the Gazebo but did not receive it although it has been charged, and such a problem should fall under purchased item not received (I sent the info they ask). However, it is exactly the same situation: 'choose another topic' reply, and as donkeyfan put, I really circled around and around but no reply except the automated ones. So, it seems that it will be quite difficult to receive any kind of help from the SP support in case of a problem, and I will refrain from purchasing until SP hopefully realises the support problem and makes improvement as situations where the support help is needed occur.

For the farm pass, I have duplicates again (this time X2 of boat, truck and town help), too little XP and some of the decorations seem that I already have. I really liked farm pass and I want to support but I personally cannot justify purchasing it when I consider the support problem and the reduced gain from the farm pass (sadly).

It is the same for me greenleaf but I think I will unfortunately not buy the farm pass mostly due to reduced xp and duplicates.

I am not sure why they have changed the farm pass as it was really good. For XP, I understand that people level up quickly so it can become difficult to gather coins, but a player could have been given the option to choose between coins or xp, instead of reducing xp (if it is technically possible to make this - I do not know). For duplicates, it would have been good to have something, e.g, a deco or an additional slot for one of the machines used the most (dairy and sauce maker for me).

Fingers crossed, I hope that at least the help duplicates are replaced with something for the future farm passes so the variety of rewards can be a good incentive for people (like me) to buy the farm pass.

Hello kanta and welcome to the forum! Thanks for sharing your thoughts 🙂