lynn
New Member
Posts: 4 
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Post by lynn on Nov 14, 2021 12:31:50 GMT
Would someone be able to tell me how to update my email address on my Hay Day account? I am considering changing internet providers and if I do so, my email address will change. I have tried to message support within the game but have had no success. I wasn’t sure if anyone here has been through this before.
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donkeyfan
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Post by donkeyfan on Nov 14, 2021 12:59:42 GMT
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lynn
New Member
Posts: 4
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Post by lynn on Nov 14, 2021 21:12:25 GMT
Thank you. I did send the form and received reply to submit question in game but unfortunately, am not getting a response. I guess because my question does not fit one of their categories they ask you to select.
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donkeyfan
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Post by donkeyfan on Nov 14, 2021 21:31:57 GMT
lynnI'm sorry that it doesn't work. Perhaps another member has an idea to help you. 
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BauldersGate
Pet Costume Designer Extraordinaire
Posts: 1,384
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Post by BauldersGate on Nov 14, 2021 21:48:35 GMT
The new question system is definitely not as helpful as an actual human!
Sorry if its a dense question but doesn't the email still belong to you despite the switch?
I have had several email accounts through various email providers over the years and they all still exist and are usable
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jusme
New Member
Posts: 9
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Post by jusme on Nov 14, 2021 21:53:56 GMT
The new question system is definitely not as helpful as an actual human! Sorry if its a dense question but doesn't the email still belong to you despite the switch? I have had several email accounts through various email providers over the years and they all still exist and are usable ... in case of either a paid provider, or things like work email addresses or school email addresses for instance, the email addresses are lost when switching.... maybe that's the case here |
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BauldersGate
Pet Costume Designer Extraordinaire
Posts: 1,384
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Post by BauldersGate on Nov 14, 2021 22:02:44 GMT
The new question system is definitely not as helpful as an actual human! Sorry if its a dense question but doesn't the email still belong to you despite the switch? I have had several email accounts through various email providers over the years and they all still exist and are usable ... in case of either a paid provider, or things like work email addresses or school email addresses for instance, the email addresses are lost when switching.... maybe that's the case here Ah I see, mine have all been 3rd party like Gmail, Hotmail, Microsoft, yahoo (back in the day 😅) Etcetera. The help section really has gone downhill in Hay Day. Its like one of those press a number on your keypad automated things. At least on those theres usually a 'talk to operater' option if they can't match your specific request! |
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Post by Frog on Nov 14, 2021 22:34:00 GMT
Would someone be able to tell me how to update my email address on my Hay Day account? I am considering changing internet providers and if I do so, my email address will change. I have tried to message support within the game but have had no success. I wasn’t sure if anyone here has been through this before. . It can only be done through Support after ownership verification. Outside form won't help as they would advice you to contact them in-game, and that should be the way to contact Support while you have access to the game. Keep in mind that the replies you read might come from people not having similar issues/experiences with Support so it might not apply to you what they say, including my post. What do you mean by have had no success? Can you compose a message to them and waiting for reply, or are you lost not knowing which options to tap on to describe your issues? If I may, I suggest "Supercell ID" then "Lost Supercell ID", because that your situation would be in the near future when you no longer have access to your SC ID email. My suggestion, the choice is yours though. And if it crosses your mind, there is an option "Opt-Out of Supercel ID" as well  where you can explain you will no longer have access to the email used and see what Support offers. |
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donkeyfan
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Glad to be here. ❤️🧡
Posts: 3,472
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Post by donkeyfan on Nov 15, 2021 9:42:23 GMT
FrogTHX for your detailed description. Sorry for posting the wrong link....
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Post by greenleaf on Nov 15, 2021 17:21:14 GMT
Would someone be able to tell me how to update my email address on my Hay Day account? I am considering changing internet providers and if I do so, my email address will change. I have tried to message support within the game but have had no success. I wasn’t sure if anyone here has been through this before. . It can only be done through Support after ownership verification. Outside form won't help as they would advice you to contact them in-game, and that should be the way to contact Support while you have access to the game. Keep in mind that the replies you read might come from people not having similar issues/experiences with Support so it might not apply to you what they say, including my post. What do you mean by have had no success? Can you compose a message to them and waiting for reply, or are you lost not knowing which options to tap on to describe your issues? If I may, I suggest "Supercell ID" then "Lost Supercell ID", because that your situation would be in the near future when you no longer have access to your SC ID email. My suggestion, the choice is yours though. And if it crosses your mind, there is an option "Opt-Out of Supercel ID" as well  where you can explain you will no longer have access to the email used and see what Support offers. Thanks for this! A member of my hood. Is experiencing this problem. Greatly appreciate your detailed advice. Will share with her. |
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where you can explain you will no longer have access to the email used and see what Support offers.
