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Post by Hummel on Sept 7, 2021 22:51:53 GMT
I dropped off two animals at the valley. A few hours later I went to get my tokens and got the message: Animal drop-off expired. I don’t think I got my tokens. I had never experienced that before.😢
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Post by Dibzie on Sept 7, 2021 23:14:01 GMT
That happened to me once and I did a hard close of the game, reopened it and my drop off tokens were there and I was able to collect them. Not sure that always works though. Good luck!
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Post by Hummel on Sept 8, 2021 0:26:34 GMT
Thank you, I will remember that. Too late for this one since I just did another drop-off.
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Post by Deleted on Sept 8, 2021 7:55:56 GMT
I dropped off two animals at the valley. A few hours later I went to get my tokens and got the message: Animal drop-off expired. I don’t think I got my tokens. I had never experienced that before.😢 That has happened to me twice now in this valley Hummel, I have never had it happen before. I just left the valley for a while and when I went back over I got the tokens
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donkeyfan
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Post by donkeyfan on Sept 8, 2021 16:16:51 GMT
I dropped off two animals at the valley. A few hours later I went to get my tokens and got the message: Animal drop-off expired. I don’t think I got my tokens. I had never experienced that before.😢 No, I can't confess this yet. But I will take care of that issue.
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Post by ducktown2021 on Sept 8, 2021 17:00:25 GMT
I dropped off two animals at the valley. A few hours later I went to get my tokens and got the message: Animal drop-off expired. I don’t think I got my tokens. I had never experienced that before.😢 That has happened to me twice now in this valley Hummel, I have never had it happen before. I just left the valley for a while and when I went back over I got the tokens Yes, happened to me also several times. I switch to something else, come back and get the tokens.
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Post by Dibzie on Sept 8, 2021 22:19:50 GMT
Thank you, I will remember that. Too late for this one since I just did another drop-off. Sorry that happened to you, I know how disappointing it is!
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donkeyfan
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Post by donkeyfan on Sept 10, 2021 8:48:06 GMT
Well, I have to correct myself. Today happened the same thing to me. Yesterday I dropped my truck with 3 animals at the sanctuary. Today in the morning when I wanted to collect the tokens I got the same hint: Delivery expired... Nothing worked so I have to take it that the tokens are gone. But this doesn't bother me because I gathered the tokens necessary for 2 permits. I'm done with this valley and I'm very glad about this.
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Post by Deleted on Sept 10, 2021 9:55:09 GMT
Well, I have to correct myself. Today happened the same thing to me. Yesterday I dropped my truck with 3 animals at the sanctuary. Today in the morning when I wanted to collect the tokens I got the same hint: Delivery expired... Nothing worked so I have to take it that the tokens are gone. But this doesn't bother me because I gathered the tokens necessary for 2 permits. I'm done with this valley and I'm very glad about this. Is there a time limit for collecting tokens
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donkeyfan
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Post by donkeyfan on Sept 10, 2021 11:06:44 GMT
Well, I have to correct myself. Today happened the same thing to me. Yesterday I dropped my truck with 3 animals at the sanctuary. Today in the morning when I wanted to collect the tokens I got the same hint: Delivery expired... Nothing worked so I have to take it that the tokens are gone. But this doesn't bother me because I gathered the tokens necessary for 2 permits. I'm done with this valley and I'm very glad about this. Is there a time limit for collecting tokens That's the question. If that is the case it is new. I remember a previous valley period when time regarding to collect the tokens next day wasn't a factor. I had the same procedure with dropping the animals late in the evening and it was no problem to collect the tokens next morning. I wonder if other farmers made a similar or the same experience.
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Post by Frog on Sept 10, 2021 12:52:38 GMT
And any of you contacted Support? They sure can investigate your activity log when dropping animal and tokens earned.
I have collected token the next day at least once this season. No issues so far.
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Post by Cowslips on Sept 10, 2021 12:59:16 GMT
I, too, frequently park my truck at the sanctuary drop-off, so that I can collect the tokens the following day when the new quests have been set.
I've always been able to collect the tokens, no matter how long the truck has been there. I run the valley on 7 farms and have never encountered the problem described.
As Frog On mentions, contacting Support is perhaps the way to go. I'd be interested to hear their comments.
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donkeyfan
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Post by donkeyfan on Sept 10, 2021 13:07:07 GMT
FrogI just contacted support.
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Post by donkeyfan on Sept 10, 2021 14:15:24 GMT
Dear farmer, I just got the answer from support. No error detected. I must confess that I'm a little bit unsure about my issue. Perhaps I was wrong and thought I had dropped those animals yesterday in the evening at sanctuary. But on the other side I'm wondering about my truck. Why would I place the truck beneath sanctuary if not for delivering animals? I apologize that my request is no help in this matter. I was told that they checked my play logs and everything was ok. To get this clear I try again. Today in the evening I will deliver the animals at sanctuary and tomorrow morning check about tokens.
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Post by donkeyfan on Sept 10, 2021 14:22:27 GMT
I just happened to catch an animal and my truck is currently positioned at sanctuary. I also took a screenshot. Tomorrow I'm checking the result and post it.
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Post by ducktown2021 on Sept 10, 2021 15:31:15 GMT
Has happened to me again. If I click on the truck the tokens will show up.
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Post by Deleted on Sept 10, 2021 18:37:47 GMT
I think it has happened to me again today but I’m doubting myself now - did I already collect 🤔
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donkeyfan
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Post by donkeyfan on Sept 10, 2021 18:48:01 GMT
Has happened to me again. If I click on the truck the tokens will show up. I'm sure that I clicked on the sanctuary but not on my truck. And now it's too late. I left the sanctuary and catched another animal for delivery. Tomorrow I'll try your hint and click on my truck. I'm curious whether this works. I think it has happened to me again today but I’m doubting myself now - did I already collect 🤔 Same by me, vj . It's a little bit odd now.
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Post by Deleted on Sept 10, 2021 18:53:12 GMT
Has happened to me again. If I click on the truck the tokens will show up. I'm sure that I clicked on the sanctuary but not on my truck. And now it's too late. I left the sanctuary and catched another animal for delivery. Tomorrow I'll try your hint and click on my truck. I'm curious whether this works. I think it has happened to me again today but I’m doubting myself now - did I already collect 🤔 Same by me, vj . It's a little bit odd now. Perhaps the old brain matter is starting to malfunction donkeyfan 🤯🤪
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donkeyfan
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Post by donkeyfan on Sept 10, 2021 18:59:18 GMT
I'm sure that I clicked on the sanctuary but not on my truck. And now it's too late. I left the sanctuary and catched another animal for delivery. Tomorrow I'll try your hint and click on my truck. I'm curious whether this works. Same by me, vj . It's a little bit odd now. Perhaps the old brain matter is starting to malfunction donkeyfan 🤯🤪 Oh, don't say that. We are young, vj.
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Post by Hummel on Sept 11, 2021 0:34:21 GMT
I know this valley is the first time I lost my tokens because of expired delivery.
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Post by RescueSquad15. (RS 15)🪓 on Sept 11, 2021 1:13:02 GMT
I dropped off two animals at the valley. A few hours later I went to get my tokens and got the message: Animal drop-off expired. I don’t think I got my tokens. I had never experienced that before.😢 I believe the message "animal drop off expired" means you had a "deliver animal to sanctuary" daily task. Which means you have to not only drop them off but collect the token for that particular task on the same day. If you dropped them off that day but collected the tokens the following day, the task expired..not the tokens. You probably received the tokens but the message alerting you either blocked the graphics or took your attention away from the collection. Has happened to me again. If I click on the truck the tokens will show up. This is how I deal with the "missing" tokens too. If i remembe, the last sanctuary valley, the animals would glitch and would reappear on the map after a few moments. I know this valley is the first time I lost my tokens because of expired delivery. You shouldn't have lost tokens for expired delivery. See my post above. I have had this happen to me in the past, and it took me a minute to realize I received the tokens but missed my daily task. If you're still unsure, I suggest contacting support.
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Post by 🌼GymGirl🌺 on Sept 11, 2021 2:33:11 GMT
I have not had this happen and I frequently leave the truck with the animals overnight or longer. I am watching out now though.
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donkeyfan
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Post by donkeyfan on Sept 11, 2021 8:33:19 GMT
RescueSquad15. (RS 15)🪓 THX for your detailed explanation. I cannot remember correctly how or if this issue was solved on my part, maybe vj is right and my old brain isn't functioning properly. - Sigh - But to complete my attempt from yesterday in the afternoon...I just visited my valley and was able to collect the tokens as usual. I clicked at first on sanctuary and got the hint that the tokens are ready for collecting. Seems indeed happened to be a misunderstanding on my part. Glad that this could be solved. Thanks @ all for your contribution and your help. In the end it was fun, too.
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