Machine Ad "Activate" Button Greyed Out

Sorry, I have no idea.
I checked my machines, and there is nothing greyed out.

I have this issue sometimes directly after opening the farm. Seems like it has to load this feature or the connection to the ads first.
But thats only a little time after opening and then everything is fine.

Did only a quick test, because I am in rush at the moment.

In the past I did not often use this feature. Mostly during the event.

I did the test for you and loaded up my first machine, watched the ad.
The next machine i loaded up and wanted to test for you also said I have to wait 14 minutes.

I think I remember when the feature was new, I also tested this and it was the same. But I am not sure.
While reading your post I didn't remember. While testing myself I thought I have already seen this before.

I haven't been able to watch ads for over 2 months. Not at the pink movie tickets nor to shorten production at the machines nor for the second free daily reward in the diamond shop. I end up in an endless black screen or a frozen screen from the game with nothing to do but close the app. Same effect if I try to check the boats leaderboard - the global one (friends leaderboard is ok). Maybe you could test that too. I wrote support long ago and got no answer.

Tahoe you are right. If you entered an underage in the age verification you can't get ads anymore.
It depends on laws to protect children. Ads are not allowed if you have a kids account.
But yes, it sounds not like this issue. Those accounts don't have the tickets and the time cut anymore.

I also have the newest update. But sometimes I still have issues with the ads.
Mostly with the timecut or the daily gift in the diamond shop. Sometimes I get a black screen and then I can't do anything.
I have to close the app. But if I try it a second time, then it works.

The global leaderboard:
It works. But it always seems like it is a frozen screen at the first time.
But if you are waiting after some time the list will load and the game is not frozen anymore.
Very annoying, if you want to see it.

I am on Android 12

[/quote]This was also an issue that I experienced prior to an update SC released in December 2023. The latest version in the Play Store is 1.60.231. Is this the version you currently have?

I'm not experiencing any issues with the leaderboard or watching ads via pink tickets. It was just the ads on the machine that temporarily didn't work. Some players were not able to even see these ad options (was my understanding) if they had accidentally entered an underage in a age verification pop-up SC had not long ago, but it doesn't sound like you are experiencing that exact issue.

If you do have the latest version installed, you might give Support another try. Thanks for the response and good luck![/quote]

I confirm I have that version of the game and haven't done any updates since December. I am an adult and gave my real age when asked so it can't be that. I guess I'll try contacting support again. Thank you for replying.