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Post by emailkathy on Jan 6, 2024 15:21:11 GMT
This morning I decided break down and buy diamonds from the super cell store. I bought the $39.99 package... 1650 diamonds...($42.79usd after taxes) paid with paypal. Payment went through but no diamonds. After the last update, i can not contact support through the game. I tried the xsolla chat- they said 50+ minute wait, and said use the email form... got the response that they received the email and the average response time is over 48 hours and please do not duplicate the request. Is anyone else having this kind of problem?
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Post by blackbrit on Jan 8, 2024 17:40:08 GMT
I was so sorry to read this, emailkathy. I have been checking back to see if others have been experiencing the same thing. I would think people are. I bought the snow path, and forgot to check to see if the diamonds on offer with it were added, so I'm no help. Though if my memory serves me, it looks like I probably got those diamonds. I know it's not your situation though. I hope you will get some resolution!
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Post by emailkathy on Jan 8, 2024 22:47:00 GMT
I FINALLY got my money refunded. I don't know what the problem is/was but it is quite irritating.
There is so much I like about the super cell store vs in game purchases... mainly the extra diamonds and the discounted price. I really do like the idea of purchasing a farm pass to gift to a friend.
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