Strange Bug on IPad since update

tb1824
New Member

Posts: 3

Strange Bug on IPad since update Dec 12, 2023 15:25:01 GMT

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Post by tb1824 on Dec 12, 2023 15:25:01 GMT

Hello all,
I have an odd bug since the latest update - the Inbox in the upper left of the screen has disappeared and I no longer have movie trailers or the ability to speed up a product by watching a trailer. I did actually get a response from Hay Day support with the expected suggestions - load updates, free storage, and ultimately, delete and re-download the game, all of which I tried with no success. Has anyone experienced the same bug and/or have any suggestions? (I’m at level 155 and have been playing for many years, but am really stumped on this one.)

Many thanks

Frog
Admins

Queen of the Pond

Posts: 692

Strange Bug on IPad since update Dec 12, 2023 21:28:12 GMT

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Post by Frog on Dec 12, 2023 21:28:12 GMT

Hello and welcome to the forum!

What you desribed made me think of an issue that seems to break the ability of the game to load external ads (to make movie tickets appear or page (inbox) from within the game.

Does it just happended overnight or related to an update you downloaded? Have you made any changes on ipad settings or iOS update beforehand (independently from hay day but impact Hay Day) ?

In case it could be firewall related, when you change the network (switch to phone hotspot or another wifi network), does the behavious improve?

Link to awesome info: Spring update data (Essential Oils) :: Easter Egg Maker 2024 info
Have yourself a wonderful time! :biggrin:

tb1824
New Member

Posts: 3

Strange Bug on IPad since update Dec 13, 2023 12:37:47 GMT

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Post by tb1824 on Dec 13, 2023 12:37:47 GMT

Thanks for the suggestions. I’ve tried them all without success. This is our only iPad that’s been updated to 17.x and I’m guessing it’s something going on there. We have another IPad that’s new enough to get 17, but I’m afraid to do it for fear of the same results. Oh well… looks like other players have bigger problems. Thanks again

squirrel
Superstar

Posts: 334

Strange Bug on IPad since update Dec 13, 2023 18:44:55 GMT

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Post by squirrel on Dec 13, 2023 18:44:55 GMT

Sounds like youth protection.

Actually hayday is asking old accounts which age the player has.
Did you get such a question from Hayday?

If you only pressed the ok Button without given your age, you are to young to get ads and even to get the inbox.

tb1824
New Member

Posts: 3

Strange Bug on IPad since update Dec 15, 2023 0:14:34 GMT

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Post by tb1824 on Dec 15, 2023 0:14:34 GMT

Dec 13, 2023 18:44:55 GMT squirrel said:

Sounds like youth protection.

Actually hayday is asking old accounts which age the player has.
Did you get such a question from Hayday?

If you only pressed the ok Button without given your age, you are too young to get ads and even to get the inbox.

That’s a new one. Very interesting. Any way you know to go back and put in your age?

lise New Member Posts: 1	Strange Bug on IPad since update Dec 16, 2023 6:39:23 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by lise on Dec 16, 2023 6:39:23 GMT How do you change the youth protction?

Strange Bug on IPad since update

Post by tb1824 on Dec 12, 2023 15:25:01 GMT

Post by Frog on Dec 12, 2023 21:28:12 GMT

Post by tb1824 on Dec 13, 2023 12:37:47 GMT

Post by squirrel on Dec 13, 2023 18:44:55 GMT

Post by tb1824 on Dec 15, 2023 0:14:34 GMT

Post by lise on Dec 16, 2023 6:39:23 GMT