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Post by PeacefulLane on Apr 26, 2023 19:44:27 GMT
Hi everyone,a few days ago i read here about the menu when loading the machines, that it had changed for some players with a (the latest) update. I did that update in google (android user) now i cannot get into hay day at all. I have cleared cache, data, (farm saved supercell i.d.) un/reinstall. It goes just past loading screen then freezes showing partial graphics of trees then a green screen. Is anyone else having issues? Tried to attatch image here's the link <a href="https://ibb.co/D72BbqZ"><img src="https://i.ibb.co/hKzGMqS/Screenshot-2023-04-26-13-16-22.png" alt="Screenshot-2023-04-26-13-16-22" border="0"></a> Hope it worked ibb.co/D72BbqZ |
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Post by Tahoe 🐾 on Apr 27, 2023 9:05:14 GMT
I've noticed more "random" crashes from the latest update as well (I'm also on Android).
I've never seen a partial loading parts of a farm like your image though...
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donkeyfan
Happy Member
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Post by donkeyfan on Apr 27, 2023 16:06:51 GMT
I've noticed more "random" crashes from the latest update as well (I'm also on Android). I've never seen a partial loading parts of a farm like your image though... I can conform this. It's happening, now and then. The picture you showed us is a little bit disturbing, not normal. Regularly you have to make a request for a code for your farm. The code will be sent to your e--mail address with which your farm is connected. Please be aware don't register, that's something you have already done. You only need the code. As soon as you get the code you have to confirm it in the pop-up window for authorization. |
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Post by PeacefulLane on Apr 27, 2023 19:16:53 GMT
I've noticed more "random" crashes from the latest update as well (I'm also on Android). I've never seen a partial loading parts of a farm like your image though... I can conform this. It's happening, now and then. The picture you showed us is a little bit disturbing, not normal. Regularly you have to make a request for a code for your farm. The code will be sent to your e--mail address with which your farm is connected. Please be aware don't register, that's something you have already done. You only need the code. As soon as you get the code you have to confirm it in the pop-up window for authorization. Thanks you both for the info. The game crashes before I even get to the storyline and Mr. Wicker, before doing what it is now I could get through the tutorial i selected the settings and supercell login at that point it froze and the app would close. Tahoe, can you tag or forward to Chris in some way? I've been playing for years and hate to give up my favorite game. My farm level is 18? 4 Baby farms played casually Thanks again and in advance |
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donkeyfan
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Post by donkeyfan on Apr 27, 2023 19:59:26 GMT
@peacefullane
I'm very sorry for your trouble. That's indeed weird. Not comprehensible. May I ask you which device exactly you use for Hayday?
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Post by Tahoe 🐾 on Apr 28, 2023 0:24:52 GMT
I can conform this. It's happening, now and then. The picture you showed us is a little bit disturbing, not normal. Regularly you have to make a request for a code for your farm. The code will be sent to your e--mail address with which your farm is connected. Please be aware don't register, that's something you have already done. You only need the code. As soon as you get the code you have to confirm it in the pop-up window for authorization. Thanks you both for the info. The game crashes before I even get to the storyline and Mr. Wicker, before doing what it is now I could get through the tutorial i selected the settings and supercell login at that point it froze and the app would close. Tahoe, can you tag or forward to Chris in some way? I've been playing for years and hate to give up my favorite game. My farm level is 18? 4 Baby farms played casually Thanks again and in advance Chris will likely see this when he comes on the forum. Have you already tried to contact Support from out of game so they are aware of this issue? |
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Post by Tahoe 🐾 on Apr 30, 2023 6:58:08 GMT
Not only is my game crashing all over the place since the latest update, but I've noticed it no longer automatically connects to Google Play (I have to do it manually).
The keyboard won't always appear due to the slow loading issues and when it does and I'm able to send a message in chat, the chat screen goes black for a couple seconds before all the messages show.
Short of uninstalling/reinstalling the app (which probably won't help if these issues are update related), I've done everything else I can think of. Hope all this (and all the other reported isuues) get sorted soon!
Samsung Galaxy Tab A- Android 11
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BauldersGate
Pet Costume Designer Extraordinaire
Posts: 1,415
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Post by BauldersGate on May 1, 2023 17:27:00 GMT
My game just crashed a good 5 times whilst I was playing, very frustrating
(Samsung Galaxy S9 -Android phone)
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Post by PeacefulLane on May 1, 2023 17:38:20 GMT
Not only is my game crashing all over the place since the latest update, but I've noticed it no longer automatically connects to Google Play (I have to do it manually). The keyboard won't always appear due to the slow loading issues and when it does and I'm able to send a message in chat, the chat screen goes black for a couple seconds before all the messages show. Short of uninstalling/reinstalling the app (which probably won't help if these issues are update related), I've done everything else I can think of. Hope all this (and all the other reported isuues) get sorted soon! I am not sure how to contact supercell out of game. I repeatedly would try to load hay day after a number of tries i was able to log in supercell id retrieve and play my farm for a while closed it tried to reopen later it kept crashing again. @tahoe I too was signed out of google play and google play try to sign me in but hay day crashe. A part of me was thinking google play was the problem. Like hay day i have un/reinstalled clear cache etc. I hope a fix come soon for everyone thats having problems. @donkey fan my phone is a LG Stylo 4 android version 8.1.0 Hay day version 1.57.162. I took these 3 pics of my farm different times trying to play: ibb.co/jhmxdGfibb.co/27J7snPmissing machines ibb.co/bWX1Zx4no derby stand or neighborhood hous |
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Post by Tahoe 🐾 on May 2, 2023 0:53:29 GMT
Not only is my game crashing all over the place since the latest update, but I've noticed it no longer automatically connects to Google Play (I have to do it manually). The keyboard won't always appear due to the slow loading issues and when it does and I'm able to send a message in chat, the chat screen goes black for a couple seconds before all the messages show. Short of uninstalling/reinstalling the app (which probably won't help if these issues are update related), I've done everything else I can think of. Hope all this (and all the other reported isuues) get sorted soon! I am not sure how to contact supercell out of game. I repeatedly would try to load hay day after a number of tries i was able to log in supercell id retrieve and play my farm for a while closed it tried to reopen later it kept crashing again. @tahoe I too was signed out of google play and google play try to sign me in but hay day crashe. A part of me was thinking google play was the problem. Like hay day i have un/reinstalled clear cache etc. I hope a fix come soon for everyone thats having problems. @donkey fan my phone is a LG Stylo 4 android version 8.1.0 Hay day version 1.57.162. I took these 3 pics of my farm different times trying to play: ibb.co/jhmxdGfibb.co/27J7snPmissing machines ibb.co/bWX1Zx4no derby stand or neighborhood hous To contact Support from out of game; -Click on Supercell Support board under the Bugs board on this forum. -Select Troubleshooting-Under Feedback, click the Contact Form-Click on the Contact Us link on that page and fill out the information and send. Best of luck. |
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BauldersGate
Pet Costume Designer Extraordinaire
Posts: 1,415
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Post by BauldersGate on May 8, 2023 17:43:18 GMT
My game now takes on average 3 attempts to even load 😑 very frustrating!
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Post by Tahoe 🐾 on May 8, 2023 19:19:58 GMT
My game now takes on average 3 attempts to even load 😑 very frustrating! It's extremely frustrating. I wish we'd get an update on what's going on... |
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BauldersGate
Pet Costume Designer Extraordinaire
Posts: 1,415
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Post by BauldersGate on May 8, 2023 20:46:09 GMT
My game now takes on average 3 attempts to even load 😑 very frustrating! It's extremely frustrating. I wish we'd get an update on what's going on... That would be nice 😅 |
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Post by PeacefulLane on May 9, 2023 0:41:03 GMT
If I remember correctly we cannot share replies from supercell. So in my own words I was told they are aware of the bug after the last update it seemed to affect the majority of players..
I don't know if it was a generated reply.. My guess is this issue may be the reason the global goal from the last event failed.
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donkeyfan
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Post by donkeyfan on May 9, 2023 13:05:47 GMT
PeacefulLane Thanks for naming your device. I took a look about the specifications. The device has only 2 GB RAM, hasn't it? It MAY BE (not sure) the main problem for crashing HayDay. I know from member from another forum (also HayDay in Germany) that they are facing those problems as well. I asked for the device and it was a Samsung A10, also only 2 GB RAM. It's not enough for HayDay running smoothly. As far as I know it fits the recommended requirements, but that's a very tight indication. You have to consider that you have not the full 2 GB RAM for Hayday available since the system from the device needs and takes some RAM for itself. So it's mostly a "dance on a razor blade". If you are lucky, HayDay will run but mostly there will be problems, like you stated. Lagging, crashing and so on. I doubt if a request at the support will solve the problem. The bottleneck is the RAM of your current device, in my opinion. There is no way to circumvent it, the only thing what could help is a device with more RAM.
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Post by PeacefulLane on May 9, 2023 13:44:35 GMT
PeacefulLane Thanks for naming your device. I took a look about the specifications. The device has only 2 GB RAM, hasn't it? It MAY BE (not sure) the main problem for crashing HayDay. I know from member from another forum (also HayDay in Germany) that they are facing those problems as well. I asked for the device and it was a Samsung A10, also only 2 GB RAM. It's not enough for HayDay running smoothly. As far as I know it fits the recommended requirements, but that's a very tight indication. You have to consider that you have not the full 2 GB RAM for Hayday available since the system from the device needs and takes some RAM for itself. So it's mostly a "dance on a razor blade". If you are lucky, HayDay will run but mostly there will be problems, like you stated. Lagging, crashing and so on. I doubt if a request at the support will solve the problem. The bottleneck is the RAM of your current device, in my opinion. There is no way to circumvent it, the only thing what could help is a device with more RAM. Thanks Donkeyfan, I was thinking something like that. Per last update requirements my device will soon be not supported. I'm just trying to convince myself to upgrade.. |
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Post by 🌼GymGirl🌺 on Sept 11, 2023 8:26:59 GMT
As soon as I try to open the farm pass house my game crashes. I can’t see the tasks, points or claim anything. It has the latest software and my iPad was only purchased a few months ago. I have closed the app and also several hard closes.
If anyone has any ideas I would be welcome some help.
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Post by anniebel884 on Sept 11, 2023 8:46:12 GMT
As soon as I try to open the farm pass house my game crashes. I can’t see the tasks, points or claim anything. It has the latest software and my iPad was only purchased a few months ago. I have closed the app and also several hard closes. If anyone has any ideas I would be welcome some help. Mine is the same, it was fine this morning (11hrs ago), but now crashing. I also have the latest ipad software ios 16.6.1, my ipad is Air (4th gen). |
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dcman
New Member
Posts: 14
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Post by dcman on Sept 11, 2023 8:48:46 GMT
Yup mine too, on both my IOS and android devices, crashed after I completed a task, seems a bug to me.
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Post by anniebel884 on Sept 11, 2023 8:57:37 GMT
Also crashing on older ipad 6th gen & iphone 13, both with ios 16.6.1
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dcman
New Member
Posts: 14
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Post by dcman on Sept 11, 2023 9:35:23 GMT
It's has been fixed , goto Greg's farm first and then it works
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Post by lucinda on Sept 18, 2023 14:07:53 GMT
Since this mornings update (9/18) , my second farm on Iphone 5s running IOS 12.5.7 will get about 1/2 way loading and then crash. Anyone else
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Daisy
New Member
Posts: 4
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Post by Daisy on Sept 18, 2023 15:56:00 GMT
I’m having the same problem, my second farm on iPad mini IOS 12.5.7 begins to load, gets halfway and then crashes.
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bmr
Junior Member
Posts: 55
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Post by bmr on Sept 19, 2023 1:45:11 GMT
PeacefulLane Thanks for naming your device. I took a look about the specifications. The device has only 2 GB RAM, hasn't it? It MAY BE (not sure) the main problem for crashing HayDay. I know from member from another forum (also HayDay in Germany) that they are facing those problems as well. I asked for the device and it was a Samsung A10, also only 2 GB RAM. It's not enough for HayDay running smoothly. As far as I know it fits the recommended requirements, but that's a very tight indication. You have to consider that you have not the full 2 GB RAM for Hayday available since the system from the device needs and takes some RAM for itself. So it's mostly a "dance on a razor blade". If you are lucky, HayDay will run but mostly there will be problems, like you stated. Lagging, crashing and so on. I doubt if a request at the support will solve the problem. The bottleneck is the RAM of your current device, in my opinion. There is no way to circumvent it, the only thing what could help is a device with more RAM. I use a 2 GB RAM phone and the game never worked better. In my case it is the best update experience in 6 years of playing. Maybe RAM is not the problem with other players. |
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Post by ladybug2 on Sept 23, 2023 2:52:59 GMT
I’m having the same problem, my second farm on iPad mini IOS 12.5.7 begins to load, gets halfway and then crashes. I'm still having this issue on ipad mini2 ios 12.2. Has anyone gotten a response from Supercell Support? I sent in a ticket, no response yet. Anyone gotten a fix? |
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Post by Tahoe 🐾 on Sept 23, 2023 4:22:09 GMT
I’m having the same problem, my second farm on iPad mini IOS 12.5.7 begins to load, gets halfway and then crashes. I'm still having this issue on ipad mini2 ios 12.2. Has anyone gotten a response from Supercell Support? I sent in a ticket, no response yet. Anyone gotten a fix? Hello ladybug2 and welcome to the forum! I'm sorry to hear this is still happening to some players. I haven't seen any reports from Support on a fix for this, but member dcman posted (above) stating the crashes stopped if they visited Greg's farm then came back to their own. This action also resolved some issues with the access to new products in some machines. Worth giving it a try. I also see that your ios version is older than some here have reported, so I'd suggest updating that as a first step. Good luck! |
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Post by Vombatti on Sept 25, 2023 5:04:47 GMT
Ricky aka R3DKNIGHT posted this on FB.
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