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Post by adagioinb on Feb 4, 2023 19:58:43 GMT
I've got a friend playing Hay Day. He set up an SCID lots of years ago for his main farm. He recently set up a baby farm with it's own SC ID (successfully). It was on a newer, different device. But he used the same email addy as the main farm. Due to issues with the older device the main farm was on, he logged out of the baby farm on it's device. (he had not previously selected 'remember me' for the baby farm SC ID). He was able to link the main farm to the newer device, and has been playing several days, but now wants into his baby farm.
I'm not sure what to tell him. He has both farms SC ID on the same email addy. I'm afraid to suggest anything to him, because at least he's got his main farm now.
Is supercell support the only way to go with this?
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Post by Tahoe 🐾 on Feb 5, 2023 1:09:48 GMT
I would suggest he contact support on this. Hopefully he can get it all sorted out.
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Post by adagioinb on Feb 5, 2023 5:53:45 GMT
I would suggest he contact support on this. Hopefully he can get it all sorted out. Thanks. I was hoping someone had a different answer, but figured that was a real long shot. I think he's going to try support tomorrow.
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Post by Frog on Feb 5, 2023 15:38:11 GMT
Afaik, it is not possible to use the exact same email address to set up 2 farms. Ask your friend to be sure what he means before confusing Support. abc@gmail.com and a.bc@gmail.com or abc+hayday@gmail.com are all considered different email address, although pointing to the same mailbox.
Ask him to find the original email confirming the linking with SC ID and check the email it was sent to.
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Post by adagioinb on Feb 5, 2023 20:21:22 GMT
well, somehow he did just that. the original SC ID was set up years ago. I've explained all that about how they see the variations in emails as separate email addresses. he's gone off to customer support, so ... prayers, please!
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Post by Frog on Feb 5, 2023 21:01:17 GMT
I hope it goes well with Support. :paw-crossed:
My biggest fear when dealing with Support is any confusion or misunderstanding in the conversation could raise the flag of "fishing attempt", resulting in some temp ban and lots of time wasting.
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