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Post by morecowbells on Jun 28, 2021 18:47:11 GMT
Hello, is anyone else having problems with the app on their phone since the update? I've tried clearing cache/data but it just won't work. I even uninstalled and reinstalled it but no joy. I have a Samsung, but I don't think it's an android issue because it works on tablets. Love to know if anybody has solved it. thank you.
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Post by RescueSquad15. (RS 15)🪓 on Jun 28, 2021 19:31:17 GMT
I just updated the game on my phone, and I have the same issue,. Android 10
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donkeyfan
Happy Member
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Post by donkeyfan on Jun 28, 2021 19:34:59 GMT
morecowbells No problems here. I have a Samsung Galaxy tablet S7+, but also an old one, Samsung Galaxy S2. It works. And a Samsung Handy S8, all good. It's weird, because this special issue has no pattern. I think it doesn't comforts you but you aren't alone. Many players in Germany have the same issue as you. I know that because I'm also registered in a German HayDay-Forum. I hope you can solve the problem fast. 
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Post by RescueSquad15. (RS 15)🪓 on Jun 28, 2021 19:59:24 GMT
Cowslips posted instructions on the Hay Day forum. After completing them it worked for my phone but others are still having he issue. If you'd like to try these were the instructions:
Go to phone settings, and manage settings.
Find Hay Day app and force stop.
Clear the cache and data
Update Hay Day to the latest version
Restart your phone.
Again it worked for my phone, good luck.
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Post by morecowbells on Jun 28, 2021 20:35:11 GMT
Thank you, I've tried cowslips methods but it didn't work for me. I'll wait until the morning I think.
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Post by 🌻 Farmgirl 👩🌾 on Jun 29, 2021 14:15:56 GMT
I have Moto g7, Android 10. I couldn’t update it on my phone the other day right after the update was released. So I uninstalled it on my phone. Today, I reinstalled it from the Play store and it installed correctly.
No problem on my I-pad.
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donkeyfan
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Post by donkeyfan on Jun 29, 2021 14:33:37 GMT
I have to revise my previous posting. Sometimes the app is crashing. This happens randomly, one time when I'm starting HayDay, another time when I'm switching between my farms. I took the liberty and reported this issue to Supercell. Luckily I'm able to play, but when the issue occurs, it's annoying.  |
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Post by cillavic on Jun 29, 2021 17:31:02 GMT
I have the same problem after the update I get message that Hay Day doesn't respond. It began when I downloaded update yesterday morning. I kept trying to open and finally it opened in the afternoon. No problems all day until I closed app and then tried to reopen. Same problem. Hay day didn't respond. Y
This is the first time I've had a problem with HD. I have android Samsung galaxy s10
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donkeyfan
Happy Member
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Post by donkeyfan on Jun 29, 2021 17:34:02 GMT
I got the info from a German SC forum, that SC is absolutely aware of the problem and that they are working intensely to fix the bug.
Hopefully it will not take so long....
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Post by Frog on Jun 29, 2021 18:35:39 GMT
They are working on fixing it. If you want to help, you could share what you did, if that works (even temporarily) and your device model.
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Post by cillavic on Jun 29, 2021 18:54:49 GMT
My farm id is Cillavic. I can't access farm for other info. I'm so stressed right now I cannot even remember my neighborhood name. Please hurry and fix. Id hate to leave my neighborhood hanging if I can't get back in. I'm in USA ;(
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Post by cillavic on Jun 29, 2021 18:57:21 GMT
I can't remember what I did other than trying to restart app
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Post by Cowslips on Jun 29, 2021 19:06:38 GMT
My farm id is Cillavic. I can't access farm for other info. I'm so stressed right now I cannot even remember my neighborhood name. Please hurry and fix. Id hate to leave my neighborhood hanging if I can't get back in. I'm in USA ;( I'm sorry to hear of your problem. As you can see from this thread Supercell is aware of the issues, and is working to resolve them as soon as practicable. (There is no Supercell representation on this unofficial forum but we do try to offer advice). I use an Android tablet and experienced some difficulties yesterday with the game sometimes closing down as I was moving between farms using Supercell ID. I hard closed the game, and ran a maintenance on my tablet, so as to optimise it, and it's been running well since. I don't know if you've already tried similar, which is why I mention it. I hope this helps. |
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Post by lostacres on Jun 29, 2021 19:32:27 GMT
Game runs fine on Amazon Fire 8 tablet.
Game won't load on Google Pixel 4a 5g (Android 11) or a Motorola Moto G Stylus (Android 11).
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donkeyfan
Happy Member
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Post by donkeyfan on Jun 29, 2021 19:34:28 GMT
Ack to Cowslips, I did the same and in my opinion it worked. Sorry that I didn't mentioned before. |
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Post by cillavic on Jun 29, 2021 20:45:03 GMT
I just ran maintenance on my phone. Its at 100%. I did a force stop on the HD app. Still won't open. Just goes to load screen with a note saying Hay Day is not responding. How do I let my neighborhood know I may not be able to finish derby. I had completed all tasks for today so I would not be missed until tomorrow. I've played this game for 8 years and ....well. you get the gist.
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Post by Cowslips on Jun 29, 2021 22:42:57 GMT
I just ran maintenance on my phone. Its at 100%. I did a force stop on the HD app. Still won't open. Just goes to load screen with a note saying Hay Day is not responding. How do I let my neighborhood know I may not be able to finish derby. I had completed all tasks for today so I would not be missed until tomorrow. I've played this game for 8 years and ....well. you get the gist. Supercell are working to find a solution, so fingers crossed that you are able to play again tomorrow. It's the early hours in Helsinki at the moment, of course. As far as the Derby is concerned, it's a Chill Derby this week, so your neighbourhood is not at risk of being demoted, even if you complete no more tasks. Others have experienced similar difficulties, and there has been considerable discussion on social media and other platforms, so the chances are that your hoodies are already aware of the issues. |
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Post by cillavic on Jun 29, 2021 23:10:29 GMT
Thanks. I'll keep my fingers crossed.
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Post by Frog on Jun 30, 2021 9:41:48 GMT
Latest update on this matter via our Dashboard:
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Post by cillavic on Jun 30, 2021 11:43:21 GMT
Thank you.
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Post by Mom’sCar on Jun 30, 2021 13:19:04 GMT
As far as letting your neighbors know, you can ask them to join this forum. At least then you can send one of them a PM. And they can read about the issue as well.
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Post by lostacres on Jun 30, 2021 14:56:53 GMT
With Force stop, clear cache - Moto G Stylus is able to now get in game twice in a row.
Pixel 4a 5g - still no luck.
Fire 8 - still no issues.
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donkeyfan
Happy Member
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Posts: 3,215
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Post by donkeyfan on Jun 30, 2021 15:39:37 GMT
@all I read just in the German Hayday forum that the update is announced for tomorrow. |
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Post by cillavic on Jun 30, 2021 16:21:37 GMT
How do I send a PM to someone when I can't enter HD?
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Post by cillavic on Jun 30, 2021 16:24:03 GMT
and download new update when not on site. Do I download from the play store?
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Post by Mom’sCar on Jun 30, 2021 16:43:15 GMT
How do I send a PM to someone when I can't enter HD? I should have been more clear, my apologies. I meant for future communication with your neighborhood. |
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Post by angelina0165 on Jul 1, 2021 13:12:35 GMT
Hay day still not working on galaxy s10 ultra, even after optional update 😡🤦♀️
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Post by Cowslips on Jul 1, 2021 13:20:05 GMT
Hay day still not working on galaxy s10 ultra, even after optional update 😡🤦♀️ Hello, and welcome to the Just Hay Day Forum. This is an unofficial forum, with no direct link to Supercell, but we do try to give advice. If you tap on your dashboard you will see the feed from Twitter, and scrolling down will show you the latest advice on this issue. I hope this helps |
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Post by cillavic on Jul 1, 2021 13:50:11 GMT
I downloaded update from play store. No change cannot get into game. All this after updating the last update that was mandatory. I've played for years level 158 and I've never seen anything like this...and at time that SC is closing forums. I'm very disappointed as I am a regular player of derby and valley.
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Post by Cowslips on Jul 1, 2021 14:00:51 GMT
I downloaded update from play store. No change cannot get into game. All this after updating the last update that was mandatory. I've played for years level 158 and I've never seen anything like this...and at time that SC is closing forums. I'm very disappointed as I am a regular player of derby and valley. Have you followed the advice from Twitter? For Android Users.Please do a fresh install.Delete the game, clear the memory cache, update any google system apps and then reinstall Hay Day.Make sure version is 1.51.90!And: Disconnecting the game from Google Play seems to be working for some players. Disconnect the game from Google Play to be able to play!
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