donkeyfan
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Post by donkeyfan on May 24, 2022 14:07:20 GMT
KittyMissLisaI'm so sorry for your issue with the Edit-Mode. I can comprehend this very well as I myself use the mode very often. After the last update my main farm was affected from every bug, including the crash by using the Edit-Mode. Both farm and town. It was extremely annoying since that "behaviour" lasted for 2 weeks before Chris [Supercell] posted the workaround. Luckily it worked after using it. BauldersGate described a very good guidance, nothing to add. The only thing I did additional was after putting all my custom stuff out of the archive then placing it somewhere on my farm and then put it back into storage. Afterwards I closed the game and restarted it. I don't know whether this changes something. I ONLY put the stored custom deco on my farm and subsequent put it back into storage. I didn't touch another custom deco which was already placed on my farm. (Koi pond). Problem is to figure out what the cause for this generally problem might be. Many members in the German HayDay forum are suffering the same mess. Nothing changed for them until now. It's very frustrating, as the Edit-Mode is something inherent in HayDay and an important feature. Of course not for everyone, but for those who use it regularly it leaves a great problem.
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Post by anniebel884 on May 24, 2022 20:28:19 GMT
Yeah mine seemed to be caused by 1 particular custom deco that wasnt complete, because trying to put that back in storage crashed the game as well. Although after I used the fix bauldersgate described, I could put that in storage to. I also restarted the game before touching edit mode & trying to put things back.
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donkeyfan
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Post by donkeyfan on Jun 7, 2022 14:58:33 GMT
I have the feeling that solving the crashing issue (custom deco) is not that trivial. Reading the postings in the German HayDay forum is similar frustrating. No differences to JHD. Many user can't use the Edit-Mode, despite the workaround. I really hope that SC can fix this shortly. I'm also one of those who use the Edit-Mode very often and I know how annoying it is to be forced to leave the modus because the game is crashing every time...
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BauldersGate
Pet Costume Designer Extraordinaire
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Post by BauldersGate on Jun 7, 2022 17:18:50 GMT
I have the feeling that solving the crashing issue (custom deco) is not that trivial. Reading the postings in the German HayDay forum is similar frustrating. No differences to JHD. Many user can't use the Edit-Mode, despite the workaround. I really hope that SC can fix this shortly. I'm also one of those who use the Edit-Mode very often and I know how annoying it is to be forced to leave the modus because the game is crashing every time... The temp fix worked for my farm but not for my town Given how long its now been broken it does seem to be a big issue, finding a fix wise
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Post by Chris [Supercell] on Jun 14, 2022 14:06:56 GMT
If you have a IOS Device you can send me your crash reports (Town or Farm Edit Mode issue). This will help the team a lot. Because there are a lot of variables for this problem. -On your iPhone, navigate to the Settings app. -Go to Privacy. -Go to Diagnostics & Usage. (For ipads it will be the Analytics and Improvements) -Go to Diagnostic & Usage Data. -You will see an alphabetical list all crash logs on your device Thank you!
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lisah
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Post by lisah on Aug 13, 2022 11:30:38 GMT
Hi all. Just here to mention that I still have this issue. The temporary fix does not work for me. The game crashes when I go to edit mode and it crashes when I try to put custom decos I have on my farm back into storage. The edit mode does work in the town (where I have no custom decos placed).
These are the devices I use: Samsung S20+ Android version 12 Samsung Tab S6 Lite Android version 12
Is there any news on a solution?
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donkeyfan
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Post by donkeyfan on Aug 14, 2022 14:45:56 GMT
Hi lisahWelcome to JHD forum! Sorry to read you having still this issue. As far as I know the HayDay team is aware but didn't succeeded to fix it as yet. It's a bigger problem as they thought and there is still no solution. I'm very sad about your trouble as I myself use the Edit-Mode very often and I know how annoying it is when using the Edit-Mode produces a game-crash. All I can say is to wait and to hope. Perhaps one of our Community Managers can shed some light on this. Therefore I'm tagging Chris [Supercell].
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Post by Cowslips on Aug 15, 2022 16:11:49 GMT
Today I decided to make an effort to sort out the custom decos on my farm, in order to avoid unexpected crashes. I spent a lot of time attempting to move all of them to storage. Those that didn't move - and caused a crash - were then placed in a specific area on my farm. I therefore now know which ones cannot be stored; the total number of those is 18.
Unfortunately, of the ones that were put into storage, only 8 came out as they went in. Seven had reverted to their original format with no upgrades. Most had been fully completed before going into storage.
When the compensation was sent out Alfred was very generous, and appeared to bring far more coins, tokens and blueprints than I needed. I now suspect that the calculations took into account the ones that have now reverted to original form.
It's not a huge issue to me, but it does illustrate what a major problem this unexpected consequence must have been to the developers. I'm very grateful for the efforts that were made to fix these difficulties.
I've not attempted to use edit mode. Although it can be really helpful, I tend to avoid it as it mixes up the trees in my orchard (even if I don't edit trees), and I end up with blocks of trees at different stages, rather than having them sorted by stage.
I play on Android.
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donkeyfan
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Post by donkeyfan on Aug 15, 2022 19:23:50 GMT
Cowslips Just read your statement. Thx for your detailed description. I'm speculating the following: When the issue with the Edit-Mode occured after the update, I had the situation that only 2 custom-deco (1 in town, 1 on my farm, fully developed) were placed, nothing else. Of course I had more, but they were storaged in their original form. At this time I was not in the mood to develop more. However, I had the same problem. Trying to store my placed custom deco caused the crash, both town and farm. Nevertheless the workaround was successfully. After putting both deco into store and afterwards replacing it on my farm and my town the Edit-Mode was fixed. Maybe this was the reason for being lucky, but I'm not sure about that. All I know is that this problem is a difficult one and Team HayDay is still working to fix it. It's now some time ago when I got this info in the German HayDay forum. Oh, I forgot to mention that I'm playing on a tablet, Samsung Galaxy S7+, Android 12.
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Post by bbean33 on Aug 15, 2022 19:28:57 GMT
I have been playing for 9 1/2 years and would LOVE to use the edit mode for the different holidays. I spend 3 to 4 days changing out my farm and town. It would be so nice to just click a button and go from one to the other, but I’m scared 😳 I would mess everything up. So this post just confirms my worries 😱.
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donkeyfan
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Post by donkeyfan on Aug 15, 2022 19:42:13 GMT
I have been playing for 9 1/2 years and would LOVE to use the edit mode for the different holidays. I spend 3 to 4 days changing out my farm and town. It would be so nice to just click a button and go from one to the other, but I’m scared 😳 I would mess everything up. So this post just confirms my worries 😱. Sorry for the question but did you try the workaround? You won't get a mess, only a crash if it doesn't work. After the workaround I quit the game and started it again. After that everything was fine.
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Post by bbean33 on Aug 16, 2022 4:33:31 GMT
I don’t know what a workaround is. I’m not computer savvy. I call my daughter “MY GEEK SQUAD “…I mess something up and call her. I have been reading the forum for years and everybody amazes me with their computer knowledge. I crash something and freak out. Thanks for all the information, I might get adventurous 🤷♀️🤣🤣🤣🤣
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donkeyfan
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Post by donkeyfan on Aug 16, 2022 9:23:20 GMT
I don’t know what a workaround is. I’m not computer savvy. I call my daughter “MY GEEK SQUAD “…I mess something up and call her. I have been reading the forum for years and everybody amazes me with their computer knowledge. I crash something and freak out. Thanks for all the information, I might get adventurous 🤷♀️🤣🤣🤣🤣 No, no, don't underestimate yourself, you can more than you think. I searched for the "workaround" and here it is, try it: justhayday.boards.net/post/25476Explanation for workaround:en.wikipedia.org/wiki/Workaround
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owl
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Post by owl on Dec 11, 2022 16:06:02 GMT
I observe hay day crashing when i place apple trees in expansion land. Device: Samsung A03s OS: Android 12
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